Are customers always right?

Tweet

I always hear that phrase everytime there is a customer complaining to a manager about a service or how they were treated in an establishment and just recently I saw videos of a fast food chain here in my country who encountered an irate customer and a cafe shop incident too that I saw online. We have to understand that each fast food chain or coffee shops has their company policy about the perks of the customers or what should they bring inside a certain shop. I also understand the customer's side if they dont get what they ordered or what they want but its not proper to disrespect the waiters, cashiers and their managers too. They are also human and they are trained in their craft and thats why they should be respected as well. Just imagine this world if all problems can be solved by just listening attentively and putting yourself in each other's shoes and not invading each other's rights and space . I know how it feels to be scolded and shouted at a public place its very degrading . I hope all of us can mingle and talk with cooler heads , Fellow lotters , have you experienced getting scolded in public? or shouted at in public? How did you manage?