Just keep smiling

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I’m not sure how to explain this without giving away too many personal details, but basically I wanted to change an account I hold for my daughter at a building society into something else with the same provider. This course of action was actually suggested by a member of their staff a while ago, and it seemed like a good idea. I went into the branch last week and asked if I could carry out this plan, but the staff that day obviously didn’t think I should do it. They tried every which way to put me off, telling me it would take a lot of time, two visits, I would have to book an appointment and find all kinds of documentation for us both etc etc. Well I just kept smiling and said ‘OK, how do I book it?’ They seemed taken aback that I was still determined to go ahead, but they grudgingly booked me in for this morning. So today I rummaged around and gathered together passports for us both, utility bills, bank statements, driving licence, letter from the cat’s mother… you name it. Then I turned up at the branch on the dot of the appointed time. The same member of staff took me into an office, asked a few questions, I signed a couple of forms and in ten minutes it was all done. They didn’t even ask for any documents! Honestly I don’t know what all the fuss was about! All rights reserved. © Text and image copyright Fleur 2024.