They called me so they could put me on hold! Do I look like a hamster?
By The Horse
@TheHorse (205839)
Walnut Creek, California
March 28, 2024 11:32am CST
Don't answer that.
I just got a call from my medical provider. There is an issue with the link between my Medicare and said provider.
I answered the call and was...put on hold. After about ten minutes, I started getting some bot lady saying I could call them at (800) XXX-YYYY.
I was allowed to leave a message. Will they call me back and put me on hold again?
Have I already died and gone to Hell? Or is this really the current state of "customer service"?
14 people like this
15 responses
@Morleyhunt (21737)
• Canada
28 Mar
I’ve been to voice mail hell a few times. I just want to talk to a person, simple question…a real person could answer in a heartbeat, but no, I keep getting shuffled hither and yon, never actually connecting….and then just when you think you might have achieved your goal, the call is disconnected.
4 people like this
@BarBaraPrz (45498)
• St. Catharines, Ontario
29 Mar
I used to get calls that, when I answered, a canned message said "No one is available to answer your call."
1 person likes this
@TheHorse (205839)
• Walnut Creek, California
29 Mar
@BarBaraPrz We live in odd times.
1 person likes this
@akalinus (40440)
• United States
28 Mar
I hate to tell you this but customer service has been gone for a couple of years at least. I despise phone menus that push you out without ever talking to anyone. I hate the medical ones that keep saying my call is very important. I think if it was important, a real person would answer.
2 people like this
@kaylachan (57727)
• Daytona Beach, Florida
28 Mar
Makes me wonder if it was some kind of scam and now someone has some personal information on you.
1 person likes this
@kaylachan (57727)
• Daytona Beach, Florida
29 Mar
@TheHorse I'm not sure if that's a good or bad thing.
1 person likes this
@xander6464 (40884)
• Wapello, Iowa
29 Mar
Doesn't Hell have rules against cruel, unusual, and extremely annoying punishment?
1 person likes this
@xander6464 (40884)
• Wapello, Iowa
30 Mar
@TheHorse I'm not surprised. Did the God Bot have a soothing voice at least?
@wolfgirl569 (95261)
• Marion, Ohio
28 Mar
That is very wrong to call you and then put you on hold
1 person likes this
@RasmaSandra (73473)
• Daytona Beach, Florida
28 Mar
SIGH Sorry you had to go through all that, I wish you the best in getting in touch with them,
1 person likes this
@TheHorse (205839)
• Walnut Creek, California
29 Mar
@lovebuglena I do not know.
1 person likes this
@lovebuglena (43080)
• Staten Island, New York
29 Mar
@TheHorse why would they call and put you on hold right away?
1 person likes this
@LindaOHio (156271)
• United States
29 Mar
Oh, the deep dark holes of automated phone systems. I hope you got your problem solved. Have a good weekend.
1 person likes this