I Love My Insurance But...

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Dang I have issue with hold times and such. I was in customer service for 30 years and so I expect good service when I made calls. I get riled up when I am put on hold for a long time. The person handling the call should be coming back on to tell me the status of the call every few minutes. That rarely happens anymore. Yes, I certainly do love my insurance. It is Molina Health Care. I have had it for about three years now I think. It has a lot of things going for it. I get free yearly dental, eye, and ear exams. I just had a Home Health Nurse come to my home for a basic assessment on April 18th. I think that is great that they do this annually especially when I don't get in to my doctor like I probably should. They also have incentives and I like that. One time during the pandemic they gave us a debit card to use for whatever we needed. Winter before last I had long hold times getting into the OTC department to order a few things. I tried and tried. All different times of the day. It was frustrating. No problem getting through now. I was calling about an incentive today. I had gotten an email saying that if I had a nurse come out I could get a $35 incentive. I had already had this done so I was calling to see if I could still get the incentive. I talked to three people and explained the situation each time. They kept putting me on hold. I set on a final hold for over 20 minutes and then the call just ended. Should I call back? I'm trying to decide whether I will or not.