DoorDash is out of its mind

Tweet

I often order food from DoorDash. When I have been unhappy with what is delivered I certainly don't hesitate to contact customer support to file a complaint. Their refund policy is nuts. Like if you spend $25 on a pizza that arrives burned they will offer you like $3.71 in credit. Like I said--NUTS. But whatever. I've learned to accept that. Tonight was a whole new experience though. I placed an order that went through, was confirmed, and I was told that it would be delivered within minutes. . . and then the "Dasher" (delivery person) messaged me to say that the store had no record of my order on the app so it was going to be cancelled. Fine. I checked the app and it said that the order was refunded. Great. Then I received an email with my "final receipt" and it included a delivery fee, a service fee, tax, and--here's the best--an "undeliverable order" fee of $25. Wait so the total order was $70, THEY cancelled the order, and I still wound up being charged $40?!?!?!?! I was livid. I called DoorDash customer support and was like WTF. The guy said that he was authorized to refund me $15. As if I'm not already having major issues with my blood pressure. He said it was for the "undeliverable fee" since I wasn't the one who cancelled. Ok so you are refunding me $15 on a bogus $25 charge? What the hell? And I'm being charged service and delivery fees and tax on an order that never happened? The guy said he was going to escalate the issue and I should hear something within 48 hours. I made sure to get a case reference #. If I don't get a 100% refund then I will never use DoorDash again and I will be disputing the charge with my credit card company. That is complete BS.