should american companies outsource their customer service reps?
By jlombardo2
@jlombardo2 (7)
United States
September 16, 2006 5:41pm CST
Absolutly not, unless they speak english well. Not to offend anyone of another country, being that most of us did come from somewhere at one point in time; however, as they are American companies, providing service to the American public, why can they speak english less skillfully than Amy the talking gorilla? And anyone from another country should be able to understand that if someone is providing service to you, they should be able to speak clearly and concisely in a language and dialect that you can clearly understand. After all, who pays their salary? your satisfaction.
2 responses
@srhelmer (7029)
• Beaver Dam, Wisconsin
25 Oct 06
The reason American companies outsource to other countries is because their customers insist on having the lowest price. Since most of a products price goes toward paying employee wages, the only way to bring it down is to cut back there.
If American consumers want better customer service then they first need to be willing to pay more for a product. Unfortunately, they can't have it both ways.
@srhelmer (7029)
• Beaver Dam, Wisconsin
25 Oct 06
Just to add to my above point. The company I work for prides itself on its customer service and our customers like that. However, every time one of them leaves us it's to a company that outsources their customer service and undersells us by a few pennies by doing that.
@sedel1027 (17846)
• Cupertino, California
17 Sep 06
I agree they should not. Nothing will loose a customer quicker than if they call customer service and that person does not understand a word in your sentence. Yes they kind speak English but they cannot comprehened it. That gets under my skin like nothing else.
