The Future of Customer Service
December 10, 2006 8:35am CST
The Future of Customer Service Operator: "Thank you for calling Pizza Hut. May I have your ..."Customer: "Halloo, can I order?"Operator: "Can I have your multi purpose card number first, Sir?"Customer: "It's eh ..., hold on ... 698-45-54610 ..."Operator: "OK... you're ... Mr Sfiso Majola and you're calling from 17 Retief Str. Your home number is 4094 2366, your office 7645 2302 and your mobile is 082 266 2566. Which number are you calling from now Sir?Customer: "Home! How did you get all my phone numbers?"Operator: "We are connected to the system Sir."Customer: "May I order your Seafood Pizza..."Operator: "That's not a good idea Sir."Customer: "How come?"Operator: "According to your medical records, you have high blood pressure and even higher cholesterol level Sir."Customer: "What?... What do you recommend then?"Operator: "Try our Low Fat Hokkien Mee Pizza.You'll like it"Customer: "How do you know for sure?"Operator: "You borrowed a book entitled "Popular Hokkien Dishes" from the National Library last week Sir."Customer: "OK I give up ... Give me three family sized ones then, how much will that cost?Operator: "That should be enough for your family of 10, Sir. The total is R149.99 Customer: "Can I pay by credit card?"Operator: "I'm afraid you have to pay us cash, Sir. Your credit card is over the limit and you're owing your bank R3720.55 since October last year. That's not including the late payment charges on your housing loan, Sir."Customer: "I guess I have to run to the neighbourhood ATM and withdraw some cash before your guy arrives."Operator: "You can't Sir. Based on the records,you've reached your daily limit on machine withdrawal today."Customer: "Never mind just send the pizzas, I'll have the cash ready. How long is it gonna take anyway?"Operator: "About 45 minutes Sir, but if you can't wait you can always come and collect it on your Green Double Cab ..."Customer: "What!"Operator: "According to the details in system, you own a Nissan Double Cab, ... registration number NRB 1123 ..."Customer: "*'!^*%^*%^I7*"Operator: "Better watch your language Sir. Remember on 15th July 1987 you were convicted of using abusive language on a policeman... Customer:[Speechless]Operator: "Is there anything else Sir?"Customer: "Nothing ... by the way ... aren't you giving me that 3 free bottles of cola as advertised?"Operator: "We normally would Sir, but based on your records you're also diabetic ... "Customer: "Please cancel the order, my wife will have to cook ..."