Tips on how you can return an online purchase
January 4, 2007 5:10am CST
How to send it back hassle free: SHOP SMART - Not every item can be returned. Anything personalized usually can't be sent back; policies vary for refurbished items such as computers. SKIP POST OFFICE LINES - Open a fedex or UPS account instead. Then bill shipments to a credit card. You can leave packages at a drop off center or, in some cases, pay for home pickup WALK IT BACK -You may be able to return your purchase at a company's brick-and mortar store. This eliminates shipping fees, and you may get your refund faster. CALL FIRST - Tell custome service you're sending something back. Some companies give you a return number and begin processing your return more quickly. ASK ABOUT EXCHANGES - If you're exchanging an item, the company may waive the second shipping fee. READ THE FINE PRINT - While some companies pay for return shipping, many don't. And some offer credit not a refund.