SEARS.....Has Anyone Ever Bought Defected Jewerly?????

@mbarryton (1873)
United States
February 4, 2007 12:08pm CST
My husband had bought me a really nice ring for Christmas at Sears. you can see it at this link: http://img65.imageshack.us/my.php?image=1000532ff9.jpg: i havent had it long at all. well last night i realized that one of the small hearts was missing. it truly had broke my heart. we searched all over the house and couldn't find it. my husband took it back to Sears today and the woman he talked to refused to have it fixed. said that it looked like it had been snagged on something and it wasn't a defect. now as you can see ive got other rings on the same hand,one of which ive had for a little over a year and the other (class ring) ive had for ages. never had a problem with neither one (of course they wasn't bought from Sears either)im saying that if the Sears ring wasn't defective in some way it would not have came out like that. i take alot of pride in my rings and take really good care of them. it just pisses me off that they refuse to have it fixed. what really gets me is not just that she refused to have it fixed but she was into telling him "her" problems of how she has been in trouble and afraid that shes going to get fired. wtf is wrong with that picture? (sorry for the rant im ill). Ive still got to the 25th of feb on the 90 day warranty. and it does say fully satisfied or money back guarantee. What do you guys think?
5 responses
• United States
5 Feb 07
That's total BS. It's sad the losers have made it difficult for the rest of us with legitimate claims to be treated with respect. I worked a lot of years and retail and it didn't matter where I worked, the customer was always right! Clearly, this sales person missed the training session. In regards to the losers, those are the people that returned soiled items that were clearly bought many years before and we have to accept it back if they receipt. They think they are getting over, but we all know they bought a new item, went home and grabbed the old one to return for a refund. Now, retailers are starting to change their return policies. I hope your husband returns to Sears and speaks to another sales person, if not speak to management. Sales associates don't lose their jobs for taking care of customers. She should have called her supervisor. Good Luck. Your rings are beautiful!
@mbarryton (1873)
• United States
5 Feb 07
thank you so much that ring means alot to mean it coming from my husband and yes hes suppose to talk to a manager tomorrow. i told him if he didnt get it straight i was going to call the home office
• United States
6 Feb 07
You definitely should, I think most sales people are only there for a paycheck. I'm guessing it may have been to much trouble for her to write up a ticket. Good luck hope it gets fixed.
• Philippines
6 Feb 07
i bought myself a Korean-made ring with a jaguar design on top at the flea market a few weeks ago. I was always wearing it as an amulet for many days. I once read that a warrior or survivor has a spirit of a jaguar guiding him or her. The funny thing is it never occured on me that the jaguar would come off. So now where is the spirit in a brass ring without the jaguar? I'm keeping the animal in my bag.
1 person likes this
@mbarryton (1873)
• United States
6 Feb 07
sorry to hear about that. thanks for responding
• India
6 Feb 07
hi i bought one time but i changed it next day
1 person likes this
@mbarryton (1873)
• United States
6 Feb 07
thank you for responding
@bhawnam (1436)
• India
4 Feb 07
you wont believe me if i tell you this but my mom actually bought diamond earrings for 25000 inr when she was on a tour and later on when we got them assessed in our jewllers shop we came to know that they were not diamonds.. just some cheap stones.. She still has them and wears them coz she paid a whole lot of money for them and they were precious to her
1 person likes this
@mbarryton (1873)
• United States
4 Feb 07
WOW that is a load of money sorry to hear that. was there not something she could have done about it?
@LittleMel (14055)
• Canada
4 Feb 07
Yes you should return it and have them fix it or pay you back. I never actually think Sears has good jewellery, I'd say the Bay has better or even better proper jewellery store. Their clothings are OK but the Bay also has better merchandise in that regard.
1 person likes this
@mbarryton (1873)
• United States
4 Feb 07
thats the thing. the woman in jewelry refused to have it fixed. i just cant wait till her manager gets in Tuesday. im sure ill still be good and heated