Collection Agency, what can we do?

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Collection Agency, what can we do? I'm not sure if this question has been asked, if so sorry for the repeat. Here's the deal. My fiance and his ex bought a car together. She stopped making the payments, it got repoed. The collection agency is calling him. I have been talking to many different people at the same agency and getting different stories. What should I do to make sure that we pay only what we have to and not some other charge? Any advice as to how I go about handleing this whole thing?