Negative People Bring Everyone Around Them Down

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I work in a call center which means I get paid to take calls. So you would think the other people I work with would have the brains to know that some of the calls we take are going to be from crabby people. Most of the calls are medical related. In fact 99 percent of them are. One of my co-workers complains about every call she takes so the person sitting next to her and around her gets to listen to this all day long. Now I know that all of us at one time or another has complained about a caller that is exceptional rude. But it has gotten to the point that no one wants to sit next to this person. She does not take criticism well so you cant chastise her. As it is she wont talk to some of her co workers. She always has to have someone she doesn't like. She has really no good reason for not liking them. Maybe they looked at her funny. How can we tell her to shut her big pie hole that we are sick of her childish behavior. Is there a way to say that to someone. I don't care if we hurt her feelings because she doesn't seem to mind hurting others.