Cleaning at work

@mel_87 (859)
February 23, 2007 7:10pm CST
Hiya, Well i started a new job last year september as a Guest Service Assistant in a hotel basically doing reception, When i got offered the job they said i would only be on nights for 3 months then i will be put onto days well im now going into the 5th month of working nights and it is driving me mad, Also i find im like a cleaner i have to mop and hoover every night clean the bar clean the kitchen and other stuff, i find the day staff just leave it all for us night staff. The other night when i came in to work i got told we had to get down on our hands and knees to scrub the kitchen floor and clean the walls i wasnt happy with this as im not a cleaner i didnt do it my collegue used a hard brush to get things up off the floor, then the next morning i got told off another manager that we dont need to get on our hands and knees we have a machine well i was not happy at all. how would you feel if this was you at work?
4 people like this
20 responses
@marlyse (1056)
• Switzerland
25 Feb 07
hi Mel im sorry to hear that. for me it sounds they are going to exploit you. please try to talk with a big boss and tell them, you are willing to help, but not in the way it is now. and they should give you an exact job description. here it is the law, that when you work at nights, they have to pay you lots more than day work. i hope there you have something else too. good luck Mel, and dont let them do with you what they want ;-)
@mel_87 (859)
25 Feb 07
well here it is supposed to be law aswell that we get paid more then day staff as it is unsocialable hours but we dont we get paid the same as them. thank you for your comments
2 people like this
@weemam (13389)
24 Feb 07
I am sorry to say this Mel but it sounds as if they are taking a lend of you as us Scots say , I would hope that you can get something else ASAP , AS long as you are willing to do it they will let you , I hope you don't mind me saying what I think , For what little I know of you , you seem a lovely girl and I think you are much better than this xx
3 people like this
@mel_87 (859)
25 Feb 07
thank you very much and i dont mind you saying what you think im glad im not the only one thinking this way, when i was at school i was working for my mum as a cleaner and i didnt like it at all so i thought i had come up in the world but with doing that in the kitchen im just the same place i was 3 years ago except im checking guests in and out aswell lol, thank you for your comments x
2 people like this
@Katlady2 (9925)
• United States
24 Feb 07
I wouldn't be very happy either. I think each shift should take responsibility for the cleaning. And it sounds like the managers need to get together and make up their minds as to how things are to be done, and by whom. My sister did the same work as you, and she finally told them to "get it together". (of course, she's a mouthy one, just like me! lol)
@mel_87 (859)
24 Feb 07
the managers r so lazy here well some of them are, they wont do anything it really annoys me sometimes i asked one manager why the kitchen wasnt done before we got on shift as it wasnt that busy but they just came up with the excuse that they were busy, it is like this all the time, when i first started this job i loved it but now im beginning to hate it.
3 people like this
@kathy77 (7488)
• Australia
24 Feb 07
Hi Mel, Oh my goodness this is not the work of a receptionist although I do understand that they are trying to cheat out of paying more money and expect us to do more than our fair share of the work, I would of asked them why the day shift are not cleaning after their shifts are nearly completed. Also why haven't you been changed from night shifts back to day shifts.
• United States
25 Feb 07
Mel, that is awful. I am so sorry. These big companies abuse their help. They use them like a number, not a person. I can only suggest, if you want the job, to take this whole issue up with your supivisor. If not, look for a better job. Good luck dear. I would be very upset if it were me, being treated like that. I would do what I suggested you to do.
2 people like this
@mel_87 (859)
25 Feb 07
thank you for your comments and i will let you know what happens in the next month cos if im not on fdays by then i will be leaving.
2 people like this
• United States
25 Feb 07
I hope things will work out for you. You should be treated better. Let me know how it goes.
2 people like this
• United States
24 Feb 07
That is not right, they really should not have you doing a job that they said you would not have to be doing. Also, I believe that if you really need the job, there is probably nothing that you can do, but if you want to stand up for yourself, then you should. I believe, that after working there for that long, it is time to make a change. Actually, the time to ask for a change, would be 6 months, so in a month, that is when you can go for it. Such as asking for a raise, or a better position. Good luck, hope things go well for you. Don't do anything that you are uncomfortable doing.
2 people like this
@mel_87 (859)
24 Feb 07
yes i do need the job that is why i dont want to complain to much lol but when i get back off holiday i will be asking questions, i dont even get paid more for working nights i get paid same as the day staff. thank you for your comments
2 people like this
• United States
25 Feb 07
I see. Yes, that would be better, to wait after you vacation, but, just in case, you might want to see if you can get something better lined up...good luck.
1 person likes this
@sidoney (1033)
• Jamaica
25 Feb 07
I would start looking for another job the good thing is that job interviews are during day time so you wont have to leave work until you find a new job and unless you think the pay is worth all that trouble in that case try to find a job that pay about the same with less stress don't the hotel hire cleaners
2 people like this
@mel_87 (859)
25 Feb 07
they have housekeeping staff but they only clean the bedrooms and mop the tiles by the front doors, but i think they should hire cleaners for things like the kitchen as we serve danashes and icing get on the floor and if people leave it it gets stuck. thank you for your comments
2 people like this
@icequeen (2843)
• Canada
25 Feb 07
I would not be happy either. First of all they told you three months and that has passed..and it sounds like you are doing work a maid would do...and that was not your job title? I would talk to your boss and explain your feelings and tell them that you want to be put on days and that you are feeling demeaned by the work....
2 people like this
@mel_87 (859)
25 Feb 07
my job title is a guest service assistant which is receptionist helping guests in what they need. i have already spokent to my boss but he doesnt seem bothered
2 people like this
• Canada
24 Feb 07
I would most definitely be kicking up a fuss at this rate. If they told you that you would only be doing nights for three months and then put onto Days, then you should be on days. Talk to your direct manager and if it doesn't get sorted, talk to your managers manager. Keep going higher and higher until some does something about it. I find it shocking also that they would expect people other than the cleaners to clean. It seems to me that the cleaners and the whole hotel staff are corrupt. it's like a pecking order that used to be in place in the Victorian households way back when with all the staff they had. This isn't fair on you. You shouldn't be expected to do all this. If this doesn't get resolved soon, maybe its time to look for another job where you'll be shown the respect you deserve as an employee? Good Luck!
2 people like this
@mel_87 (859)
25 Feb 07
yes i agree as i didnt apply for the night job i applyed for the days, also i am finding it difficult to get to work on nights as i dont drive and bus's dont run at 11.00pm at night. thank you for your comments
2 people like this
@kareng (7986)
• United States
24 Feb 07
well that is not the work of a receptionist. It sounds like they have you doing both that and custodian work. I would be very upset, in fact I would resign immediately. Did they have in your job description when you started that you would be doing so much cleaning?
2 people like this
@mel_87 (859)
25 Feb 07
they didnt no or i wouldnt of come for the job so i am disapointed as i enjoy the job otherwise. thank you for your comments
2 people like this
• United States
24 Feb 07
Hi, Now you said you were a guest service assistant,there is a difference. I used to work in hotels a lot and there are different title for certain tasks, there is night auditor, guest service agent, front desk agent, customer service representive, the title you described to me would be assisting which is helping the lead people with what they cant get to like a follow up if you will. Now it also depends on if it is indepently owned and operated or if is is a chain, corp. sometimes if is independently operated then they basically can do and run it how ever they want, which isnt fair. If it is corp owned then you have every right to complain if in fact they did not tell you what you were gonna be responsible for upon hiring you, your job description. Although in every hotel I ever worked at the cleaning part was not in the description it still was up to everyone to pitch in to help keep the place clean... Corp owned, chains have different areas within the hotel that take care of those areas, my suggestion to you is to keep getting the experience for as long as you can take it then apply to bigger hotels that appreciate you that is if you enjoy working in that type of business, then getting a position at a better place with the hours you want you will have no problem , I must tell you though, be savvy...
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@mel_87 (859)
25 Feb 07
it is a international owned hotel in a chain very popular, we all pitch in on certain cleaning but scrubbing the kitchen floor is a no go area as i dont agree that we have to do that, especially to find out the next day we have a machine to do that job, they did tell me there would be minor cleaning like wiping tables after the guests and things like that but not scrubbing floors or mopping everynight or hoovering so it is abit of a shock lol, thank you for your comments
2 people like this
24 Feb 07
Did you try to talk with ur manager abt this? I advise u to search for another Job and when u have the other job on ur hand. Then talk with ur manager abt the things that are going on and of course make ur demands.But do that only if u have other job in hands, dont forget to ask for a raise also!!!If it doesnt work..then grab the other job.
2 people like this
@mel_87 (859)
25 Feb 07
yes i have spoke to my manager about this but nothing has happened, as for a raise my boss is to tight with money he wont give it out unless he really really has to thank you for your comments
2 people like this
@TerryZ (22146)
• United States
24 Feb 07
Thats awful you have to find a manager someone else there and ask them exactly what is your job disscreption. Because you cant have 2 different people telling you what and what you shouldnt be doing. I hope things work out for you.
@mel_87 (859)
25 Feb 07
iv got about 5 different people telling me what to do lol thank you for your comments
2 people like this
@Marie2473 (8523)
• Sweden
24 Feb 07
I woudl definately have a meeting with my boss and talk to him about it. Say taht u had an agreement that u would be put on days and that u are now going 5 montsh on night, also tell him how you feel about cleaning up after the daystaff. If u have a contact it shoudl state the things you were hired to do!
2 people like this
@mel_87 (859)
25 Feb 07
i have done that they just keep saying we need another night staff but my boss is so tight with money that i dont think they will employ anyone else so if they dont by the end of march i will leave and get another job cos i dont want to work nights lol
2 people like this
• United States
24 Feb 07
It sounds to me that it is ran by poor management and they don't keep to their word. Obviously if you were told you would "upgrade" by month 3 and it is now month 5, and no one has even mentioned anything to you that the position has changed or they really had no intentions of ever putting you on a day shift. And for the cleaning...in the kitchen? And you are a receptionist? Hmm........I don't think that sounds right at all. And then for you to do much more physical labor and it was a waste because all along you had a machine???? I would quit personally.
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@mel_87 (859)
25 Feb 07
yes i would love to quit but unfortunatly i cant as i need the job, thank you for your comments
1 person likes this
@rainbow (6763)
24 Feb 07
I would be very fed up, therre is no need for them to treat you in this way, I was treated this way in a garge I once worked in, including cleaning the loos and helping with the painting outside the building and sorting out oily car parts taht had to go back to renault - it wasn't the company is was the manager. Anyway I left as soon as I could and told the dealership about the way things were run there. After that they employed cleaners and left the YTS thing alone.
2 people like this
@mel_87 (859)
25 Feb 07
yes it is the manager who is telling us to do the cleaning but it just annoys me cos i dont want to be a cleaner
1 person likes this
@gabs8513 (48803)
• United Kingdom
24 Feb 07
Well Sweet you know what I have told you. This needs to be brought to the attention of the higher Manager and your Night Manager should have a word. She is now the Official Night Manager, so she needs to approach this. I agree with you, you are not a Cleaner, you know how to clean as you used to work for me, so you are trained well, lol, but no you should not be doing the Stuff that you are. It needs to be approached with the Day Staff to stop leaving the work to Nightshift. As for the Nightshift, you know how I feel about that as we spoke on the Phone about it.
2 people like this
@mel_87 (859)
25 Feb 07
we have spoke to the day shift and they keep saying they r to busy to do other things like that. higher managment wont do anything as it is him that tells us to do it
2 people like this
@Lakota12 (42794)
• United States
28 Feb 07
maid or cleanup person isnt in your job description. I would be mad and think I would say to them that not my job or want a rasie for doing someone elses job. This means you are doing 2 peoples jobs and not getting paid for it the day crew should do their work the kitchen workers really should clean the kitchen ect.!
1 person likes this
@mel_87 (859)
7 Mar 07
yes i agree totally but my boss is tight with money lol
@petspets (476)
• Antarctica
26 Feb 07
I am sorry your superiors are not caring people and you are not paid what is due to you for working nights. I definitely would not be happy if I'm in your shoes. I noticed that you will be talking to the managers after your holiday. I wish you good luck and hope the issue will be ironed out. If not, how about looking for a new job nearer to your dear mum? Hugs.
1 person likes this
@mel_87 (859)
7 Mar 07
hiya, yes im going to see what they have to say for themselves lol if it doesnt improv then i will be leaving for another job
• Kuwait
24 Feb 07
have you talked about the job description before you accept the job? Me, lm also working in a restaurant as a hostess, day after day they starting to teach me everything around me till lm scrubbing restrooms too...l have to look for another job...what do you think? are you still working there?
1 person likes this
@mel_87 (859)
25 Feb 07
yes i did talk about the job discription and he did say there would be minor cleaning involved which is fair enough but not scrubbing kitchen floors. i am still working there but if this carrys on i will not be staying here long lol
2 people like this