I need some true honest opinions please

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Below is a copy of email that I sent to one of my son's online teachers. It seems to me that since the beginning of the year she and I just don't understand what the other is saying. So I tried to be civil and write out very clearly what the problem and possible solutions were from my end. She responded saying that I attacked her and treated her like a child. I am torn right now part of me thinks that perhaps I was a little aggressiveand do actually owe her an apology the other half feels that I was just trying to speak as plain and clear as I could so the situation could be resolved. Please tell me what you honestly think, do I owe her an apology was I truly out of line. What is your opinion? Ms. ____ I am going to honest with you I am very upset that we continue to do this circle, I feel that we are both educated intelligent people and it just shouldn't be this hard to communicate and understand what the other is saying. Perhaps there is some kind of miscommunication as to how Odyssey Ware works on your end and how it works on the students end. This is the only way I can try to explain it. When you zero out an assignment the student cannot then work on those assignments. According to the OW those assignments have now been completed and graded. Tyler cannot go in and redo any of the assignments for a higher grade. So as of right now at 8:20 pm Tyler has seven (7) assignments that have a grade of zero. He is now yet another day behind in _____ class. What I need to know is if Tyler should just continue on in _____ and accept the grades that have been given him or if you are going to un-grade those assignments and give him the opportunity to get an appropriate grade. Katherine