Outsourcing is good or not?

I wanna discuss it from two view point. Fist from company side, outsourcing was good, for make effectiveness in cost and consentrate in core business. Second for employee, it can make unlink their from company.

How good is outsourcing when you can't get an answer to a question, someone is reading off of a script and customers eventually stop buying products from companies that take their customer service "team" overseas?

Well, I work for our city and they're considering outsourcing many of our jobs. I know that most private companies don't pay squat compared to the city. Also, many of the companies aren't accountable to their actions, it seems. I think the quality of city services will diminish greatly if they outsource too many positions.