Can we change things or do we just moan?

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I was just wondering have you ever seen something and thought 'something should be done about that!' and then actually tried to do something. or do you leave it for someone else to sort out? A few years ago the local bus route used to go past our local primary school, down a very narrow road where the school run mums and dads had to park to drop off and collect their kids! To make matters worse the timetable meant that the bus was always running just as the kids were going into and leaving school, After a few weeks of noticing a few ' near misses' and worrying about when not if a child was going to get seriously hurt I decided that something had to be done and if no one else was going to do anything about it then I would! Unsure as to where to start I called the education dept, health and safety department and even the roads department at our local council - none of them could or would help! Eventually I got through to a very nice man at the planning department who took all the details and said he would look into it. Sure, I thought cynically, and pigs might fly! The very next day I received a phone call asking if I could meet the nice planning man at the road in question that afternoon, of course along I went to explain to him and reps from the council, bus company etc exactly what the problem was! I received another phone call the next morning to tell me that it was actually against the law for the bus to be using that particular road and within a matter of days the bus road was adapted! Now the kids are a bit safer and whenever I start to complain about something I actually ask myself if there is something I can do to change things rather than just complain! Do any of you guys have a similar experience? Was it easy to change things or were you just given the run around?