to all call agents out there:
March 30, 2007 7:05am CST
is the job as stressful as they say that you have to take illegal drugs to stay alert and awake? is it really that hard that's why the turnouts are high? i really am interested in applying as one but i'm not sure if i can cope. would you care to share your experiences, please?
1 person likes this
1 Jun 07
Incoming call centers aren't so bad, people usually quit because they are bored, or they are bothered by sitting all day. Outgoing call centers however, can be stressful, there is alot of pressure to sell whatever you are selling and some call centers will send you home for the day if you don't make enough sales in the first couple hours of your shift and that doesn't pay the bills. If you are going to work at a call center that makes calls to the USA or Canada and English is not your first language my suggestion to you would be this, if you want to avoid stress, get a language tutor who can help you work on your accent, that is if you have one, the reason being alot of people in Canada and the USA has difficulty undstanding people who speak with accents, especially over the phone, and more so when the call is coming over seas and the sound quality isn't very good because of the distance. The reason I am warning you of this is that many people, around here anyway, become uncomfortable when they cannot understand what someone is saying to them, being uncomfortable makes them mad and they end up either hanging up or being rude, and that makes for a stressful job for you. If you can get a job at a call center that call locally and does not require you to call overseas you would probably like it better. Oh the other thing is you can develop problems with your neck and back from the posture you hold when using a computer and sitting all day can eventually hurt the veins in your legs so make sure you stanf up every now and then and stretch if you do end up at one of those jobs.
6 Jun 07
I guess it depends of the business nature of the company you are working for. For example in my case, its a remittance company and mostly I'm in inbound task so most of the time I just wait for customer to give me a call. Its really stressing when its a peak season where calls are so many to take but on regular days its more about waiting.