Computer sales rep. have no idea what they're talking about !

United States
April 11, 2007 2:43pm CST
I'm pretty sure that everyone has experienced this before: You walk into circuit city or best buy or any of the major computer retailers out there and when you're searching around, looking at all the different computers to decide which one you want to buy, the sales representative approaches you. You guys start talking for a while and then you realize, "OMG this fool is trying to hustle me!" Well at least that's what I was thinking when I entered Best Buy earlier today. I wasn't planning on buying anything because I don't have the money, but I was acting as if I was here to buy. I played along to his hustle to see how far this guy would go. Either he was legitimately dumb or he was trying to rip me off. He tried to convince me that I needed to buy office 2007 student edition if I wanted to do any writing. He also said I needed to upgrade to a special package which included setting up my computer for the first time, installing a TRIAL version of norton antivirus 2007, do a spyware scan, do a windows update, run disk maintenance, and to burn a back up cd for me. Then after that he tried to make me buy an extra battery and a 2 year warranty(it was a laptop). I nearly laughed in my pants. But at the same time I also realize that this is what these guys are telling all their customers who are just using computers for the fist time. After a while, I took down my poker face and let him have it. I asked him to take out the box of the computer I was interested in and pointed out that the box indicated that this system included a FULL version of office 2007 student edition. I also pointed out to him that there is no need to setup my computer for me since I already know the drill. Then I asked him what's the point of getting the special package and spending extra money if: a. The version of Norton that they'll install is only a TRIAL. Besides, there are plenty of freeware antivirus software that are much better and more efficient. b. Since its a new computer, why do I need a spyware scan? Did you guys infect them at the store? c. Why perform a windows update if Vista is brand new? does it already have flaws? and even so, updating windows is free anyways... d. Why do I need to run disk maintenance if this computer hasn't been used yet? e. Why do I need a back up disk if it comes with one already, and has a recovery partition? Besides I can burn a backup disc myself. So after I asked all these question, guess what he said to me. He said, "yea, but you're still gonna need that extra battery!" I laughed and exit the store quickly. What are you experiences with computer sales representatives. -I treat them as if they are like car salesmen
1 person likes this
1 response
• Canada
11 Apr 07
i have experienced much the same thing but on the other side of the spectrum. i'm a mechanic, i service many vehicles owned by women. most of which have no idea whats under the hood let alone the complexities of the computers system which controls the vehicles functions.i find it easier to take the person to the vehicle and explain in laymans terms, showing the part that needs replaceing and give them different options. allowing for time to sink the information in. i guess with being on the repair/sales end, and having been on the recieveing end of a bullshit sales dummy,( someone who knows nothing or tries to make themselves look learned)about the subject in hand, i have had a few experiences........and oh ......i work for a car salesman, who thinks hes a mechanic, ever try to explain anything to a car salesman, all they see is the $ signs