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do not buy dell computers!!!  email this discussion to a friend?

myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers 5 years ago

I have had to call the Dell Technical Support people almost eight times now because of blackouts and freezing on my new computer and I was told by my Mac User friends that I would never had had to do this if I had a Mac. Also, my McAfee Virus Protection does not work, my old Dell printer does not work with my new Dell system, I cannot use systems that I once loved to use, and my time has been wasted from having to get on the phone so much just to have my computer fixed. This is insane. It is a new computer, why do I have so many problems with it?

 

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r0131n (256) response was accepted on 7/29/2007.
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tags:  computers, dell, computer, bad, dell computers
 
1. myLot reputation of 99/100. golfproo (1600)   ranked 601 out of 8,746 in computers   5 years ago

I too have had numerous trouble with my Dell computer. I have taken it in to the computer shop twice, and each time they laugh and say..."it is a Dell, what did you expect?" Not a good sign!

cheers,


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Thank you! When I go to their website, all I ever see are positive reviews, I never hear much of the negative. That to me is a problem as well.

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2. myLot reputation of 96/100. r0131n (256)   ranked 1,462 out of 8,746 in computers   5 years ago

I've heard from a lot of people that the technical support of Dell is so poor so I would not really buy anything from them. I think that they may be cutting a lot of corners so they can sell their products so cheap and that's why it keeps on breaking down or things are not compatible.
I've heard lots of good things about Macs but I would never buy a Mac. The reason for this is that the majority of businesses and institutions use a PC rather than a Mac. So a Mac would not really be of much use no matter how reliable they may be. :o)


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Dell Technical Support is a joke. People do not do much to help you if your computer is screwed up. It sucks to have a Dell. I told my mom that I wanted a Mac when we decided to get a new computer, but my mother... forget it, she cannot be bardered with.


myLot reputation of 96/100. r0131n (256)   ranked 1,462 out of 8,746 in computers  5 years ago

You're right, they are a joke. The problem here is that if you are a technical person and you know what the problem is, they still need to start from page 1 of their "script". They would not give you any support if say you want to jump to page 5 of their script for instance. hehe Sometimes I wonder how technical they really are.
From what you've said, I think you're bettery off saving up yourself rather than relying on your mom to get a Mac. :o)


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

It is true, they are all working from a script, I always notice that. They never actually know what the problems is, or what to do.


rosewebster (17)  5 years ago

hummm!!! at my husband's factory we still use this products and its still working good..


myLot reputation of 96/100. r0131n (256)   ranked 1,462 out of 8,746 in computers  5 years ago

I suppose this goes to show that not all Dell machines are crap. Could it be because they bought the high end products? I'm glad your husband's workplace does not have any problems with their computers anyway. Just imagine the frustration they can look forward to if they breakdown.


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Well, yes, if you get high end you will not have any problems, but I still have had a lot of problems with my Dell.

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3. resa77 (50)   ranked 4,828 out of 8,746 in computers   5 years ago

Chances are, your problems are MUCH more likely from the fact that your Virus Protection and Printer are NOT compatible with Windows XP of Vista. A majority of software and hardware out there is going to run into problems with Vista. Vista is brand new, your software and hardware may not speak it's language.

I have three dell computers in my house. I have helped seven friends buy computers and 6 of them ended up with Dells. They are all very reliable and great working machines and have never given me any reason to call tech support, even though some of them are now several years old.

Sorry you've had a bad experience with Dell!



related resource:
software protection


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

You are one of the rare ones, but most people I know, including myself, have a lot, and I mean a lot of problems with their Dell Computers.

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4. myLot reputation of 58/100. oldiebut (659)   5 years ago

Well I have had a very nice experience with my two Dells so I can't complain. On the Mac issue, my best friend is a die hard Mac user, but his latest computer is testing that. The hard drive had blown twice now, and he has used it less than half the year he has owned it. He has to send it 100 miles away to get it serviced, and they are making him do that again. Last time it took 6 weeks to replace the hard drive. I keep kidding him about those Mac/PC commercials as my PCs hum along.


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Again, you are one of the rare ones, but I have had so many problems with my Dell that I do not even want to go into naming those problems.

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5. myLot reputation of 96/100. kaka135 (3362)   ranked 645 out of 8,746 in computers   5 years ago

I have bought a Dell desktop in a few years back. My monitor was spoiled just after the warranty. Actually, quite a few of problems occurred with my Dell PC too. I bought Dell as I thought it's supposed to be branded, so it's really well made. But I think I was wrong. If I am going to get another new PC, I'll definitely won't choose Dell anymore. Although the brand is famous, but the products don't seem to be good enough.

By the way, the technical support here are quite helpful. I can't remember what problem I had, I called for support, and it's still within warranty, and the support people came to my house and helped to fix the problem very soon.


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

They were not helpful with me, they did not offer to come to my house or anything, they just kept reading things from a script, and a lot of those things they were doing to my computer had nothing to do with the problems my computer was having.

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6. nash3181 (81)   ranked 781 out of 8,746 in computers   5 years ago

i think you just have a very bad experience in Dell. i also had experience some problem in our DELL Computers. the motherboard has cheap capacitor so after 2 years, all computers with bad capacitors broke down, luckily we have a 3 year warranty and the company that we bought our dell computers replace the motherboard of those computer. they said that all capacitor with an x mark are cheap so i check all the motherboard of all the DELL computer and make the supplier replace all those motherboard. hahaha...


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

That is awful, this is like buying lemon cars.

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7. myLot reputation of 99/100. lingli_78 (12264)   ranked 2,052 out of 8,746 in computers   5 years ago

i have a dell notebook and yes i have to agree with you that their service is very poor even when i want to buy it and i have to call the technical support as well because the wifi is not working... it is really crap... and it takes the technical person ages to get back to me and fix my computer... i have to threaten them in order to make them come to fix it... i can't use my internet for more than a month... and i've written a feedback to them but they do not response to me... poor... i regret for buying dell...


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

I have made my concerns well known to Dell, thanks for responding.

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8. myLot reputation of 74/100. Kittenboy (463)   5 years ago

dell is not good. i had one and it gave me more problems then it was worth and my sister is now going through the same thing i went through. so i got me a compaq now there is a good comeputer i have had it for almost three years and no problems yet. so my advice is, get a compaq. dell is no good.


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Thank you for your comment. Your words of truth are valued here.


myLot reputation of 74/100. Kittenboy (463)  5 years ago

you are more then welcome, better luck next time on a computer


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Thank you.

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9. myLot reputation of 97/100. bluemoi (662)   5 years ago

If you are worried about protecting your computer against viruses etc, then I would recommend a mac. They are getting easier and easier to use and they are quite ahead of the game when it comes to protection. I mean everyone I know who has a PC needs anti virus protection and always has problems especially once they access the world wide web. Last year I bought a separate computer just for internet and you can guess what I bought. Yes and now I have had absolutely no problems at all. I am pretty impressed with it. No more complaints, thank god. What a relief. I their are differences but you get the hang of it just like you first did with the PC. If you want a reliable PC you have to really do your research. Even then I don't think you will be guaranteed. Well good luck. You know my recommendation.


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Too late now, but the next time that I do get a computer, I will be thinking about your comment.

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10. myLot reputation of 81/100. rkbehera1 (1669)   5 years ago

Before this I had read about Dell computer being exploded during use in USA.In our country Dell is trying hard to push it's product.Very very negligible market shares in Asia.Those people using here is also facing problems.There are other virus protection available (Avast Home edition,free) in the market which is better than McAfee.Claim your compensation from consumer court if present in your country, or request the company to replace it for a new one.Your alert will be very use full for the people who are going to buy this brand.


Sunny_B (20)  5 years ago

my dell inspiron 6000D has worked like a dream from the past 1.5years! no problems at all! I have used symantec to protect it and now using panda internet security! it works really good! all attacks blocked and computer performance still great


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Sunny_B you are one of the very few, who has a great Dell Computer, as for me and many of the other people on here, that is not truly the case.


myLot reputation of 81/100. rkbehera1 (1669)  5 years ago

May be your PC is running smoothly but I have had a very bad experience.My friends have also the same feelings.May be it is your luck.But for me assembled Pc
is the best of the best.Where you got all the original hardware according to your choice and brands.Any Thanks for your opinion


myLot reputation of 85/100. rogue13xmen13 (10462)   ranked 80 out of 8,746 in computers  5 years ago

Yes, I have had an extremely bad experience with my Dell, and yesterday, it froze on me again. Luckily, I got it to restart and work again just fine, but it scared the heebeejeebees out of me.

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