A store customer service employee insulted me yesterday for being into organics
By nonew3
@nonew3 (1941)
United States
July 29, 2007 12:18pm CST
I went to a store yesterday to try to pick up a carton of a store-brand organic orange juice that was on sale. There was none in that store at that time. I went to the customer service counter about it, and said that I was looking for the store-brand organic orange juice. She said, "There is (insert store brand name) organge juice there." I said, "I want organic (store brand) orange juice." She then said, "There is orange juice there, and it is (store brand.)" I then said, "I am organic. When I say organic, I mean organic." She then said, "We probably just don't have it." I then said, "I have to bus everywhere all the time. Is there any way that you could check the other stores to see if someone else carries it so that I don't have to spend a long time bussing for nothing?" She then asked, "For orange juice? Is that logical?" I then said, "IS THAT LOGICAL????! After this I will speak to your manager." I told her I was going to go to one of their Franchise stores (in name of district of my city). She then called a different store in a different district from where I was headed, and apparently they didn't have it. I then asked, "So (name of store in my district) doesn't have it then?" She then shook her head no. She then hurried on to the next customer and never called the manager. I had to go to another checkstand and have the cashier THERE call for the manager. I then spoke to the manager and said that I am very organic, and that the customer service reps are there to serve the customer, not to evaluate their heads. Also, today I will call the (franchise store in my district) and ask them if they have the store-brand organic orange juice, and tell them that I don't think that the customer-service rep ever called them.
Being very much into organic foods on a very low income is very difficult. But, insults like this just make it all the harder.
Has anyone else been insulted for being into organic foods?
2 people like this
3 responses
@sarahruthbeth22 (43143)
• United States
20 Aug 07
Good for you going to the manager and complaining about that poor customer service.I am sorry that it is so hard to find organic goods in your area. In my area I have a Whole Foods and a Harris Teeter and they have organic foods.I hope you can find the organic goods that you want.

@sarahruthbeth22 (43143)
• United States
20 Aug 07
Bummer. I don't understand why organic goods should cost more than regular goods.Oh well . Here's to finding what you want at the the price you can afford. Good Luck.
@nonew3 (1941)
• United States
20 Aug 07
It's not that it's hard to find organic foods here. It's just that it's hard to find them at prices I can afford on my puny governmental-disability-check income. And, yes, I am very glad that I complained to the manager and to headquarters. Hopefully their employees won't treat customers like that again.
1 person likes this

@1grnthmb (2055)
• United States
30 Jul 07
It sounds to me like it is time to find a different store to shop at. They do not seem to value their customers. A lot of big franchise stores have caught on to the Organic Fad. But it really is not a fad, it is a healthy choice life style. Almost all the store around here sell a lot of organic food and we really appreciate it. I worked in the agriculture industry for quite a few years. And I really think that a lot of my health problems are because of all the contact with pesticides. They really are not very safe. Even though the FDA has labeled that a certain chemical is safe if under a certain parts per million standard does not really tell you that it is really safe. Organic products do cost more but the price is dropping considerable because it is becoming very much more popular.
You need to follow through with calling (contacting) the corporate office of this franchise store and let them know the attitude of the customer service people and the attitude of the people in the store itself.
@nonew3 (1941)
• United States
30 Jul 07
I will definitely contact the corporate office about the very rude and disrespectful customer service employee of that store. The attitude of the other employees I encountered there, including the store manager, were great. I just had problems with that one employee. Still her utter nastiness obligates me to call corporate headquarters.
There are several stores of that franchise in this city where I live. I will most definitely be shopping at one of those other stores from now on.
Thanks for the advice to call corporate headquarters! I really had not thought of that.
And, whether people agree with it or not, or like it or not, organics is growing by leaps and bounds and is here to stay. They'd better get used to it.
I am very sorry to hear about your illnesses that appear to be linked to pesticide exposure.
Well, at least organic folks like me are making a difference.
@nonew3 (1941)
• United States
2 Aug 07
I did contact the corporate office like you said, and told the lady in the HR department that they ought to have a meeting discussing the increasing demand for organics, that they are there to serve the organic customers' demand for organics, and that if they don't agree with it they should keep their trap shut. She said she can definitely arrange such a meeting. I also asked her to please contact the store's manager to let him know that I will no longer shop there because I am so uncomfortable about meeting up with that same woman there again.
Besides, I found another grocery store, of a different franchise, that has a HUGE store-brand organic line (130 items and growing), and the customer service I encountered there a couple days ago was GREAT. The store is 20 miles away, and is 1 1/2 hours to 2 hours one way by bus (including waiting between busses), but it's worth it for the increasing selection of store-brand organics and the service. I will just go maybe once or twice a week, and stock up whenever I go.
I wish I could afford more expensive name-brand organics, but I simply can't at my very low income.
Oh, by the way, I found some shoes online that are made of organic hemp. They are well over my budget, but I might get a pair later on when I can scrounge up the money.
Right now, I am slowly stocking up on organic socks. Since I walk A LOT, I wear out socks and shoes faster than you can say the words "wear out socks and shoes."
I also saw an organic-hemp backpack that is waterproof. It rains A LOT here in the fall and winter, and so I will probably get one when it's about time for me to return to college. My last backpacks all leaked water inside all over my very expensive textbooks. YIKES!
Hmmmm...I wonder why the franchise of the store in the city 20 miles away has taken such serious notice of organic customers, but the other grocery stores in my county have done such a considerably feeble and pathetic job?
And, why is that I have to go online to get organic clothes? I'm hard pressed to find more than maybe 2 or 3 organic-cotton T-shirts in the mall here. The local co-op has organic socks, though. (sigh)
@surveygrrl (1270)
• United States
29 Jul 07
I am not completely organic and also on a very limited budget. I do grow a lot of my own veggies so I know they are.
I don't think it has anything to do with organic or not. It was WHAT YOU wanted. It should matter what brand, flavor, organic, it is the value of your opinion and taste.
They should not be judging you just for wanting orgnanic or anything else that you desire. They should try to meet your needs.
Just my 2 cents.
@nonew3 (1941)
• United States
30 Jul 07
Some people still very much have a bias against organics, to the point that even after I had just been insulted by the customer service employee, and was talking to an organic vegetarian friend of mine during the bus ride home, some man on the bus tried to argue with me against organics, saying "poison is poison no matter how much you have of it (referring to pesticide residues in food versus organics)." I had to tell him, "I am not here to argue, sir," and continue on with my conversation with my friend on the bus.
Some people have told me that organics is a fraud, a waste of money, that nothing is really organic, and the list goes on. I have chosen to disregard their ignorant negativity, and to go on my merry organic-vegetarian way. It's my life. It's my choice. I think I have a pretty good idea what should go into my body by now. I've done my research, and this is the path I want to take.
They can have their hormone-filled beef. Just let me have my organic tofu, organic milk, and orange juice in peace. That's all I am asking.
I don't give them a lot of lip for their meaty barbecues, as long as I can throw on some veggie burgers.
Besides, it's not in that customer service woman's job description to evaluate my mental state, nor is it the duty of the man on the bus to supposedly educate me. I get tired of so much negativity. I am determined to stay on this path, since it seems to be working.
I haven't had a cold or flu in over a year, in spite of not having a flu shot.
I think I'll stay this way.
I'm not a vegan, by the way, but am an organic vegetarian who allows organic milk and organic eggs. I am slowly transitioning into organic veganism.





