call center: what are your comments as an employee

I worked in call centers for the better part of seven years and I have to disagree that they pay well or that there are any advantages whatsoever. Call centers are very dehumanizing, demoralizing environments where workers are generally treated like cattle by employers who are interested in making as much money as possible off them while paying them as little as they can get away with and providing benefits that are little more than an unfunny joke. The last one I worked in was staffed by supervisors who literally timed how long we spent in the bathroom and would write us up if it took longer to take a sh1t than they thought it should. People were also routinely fired for falling asleep at their desks during periods of mandatory overtime and if you were one second late clocking in it was as good as being late by an hour. One center I worked in had such ridiculous attendance policies that it actually worked out BETTER for the CSR to call out of work completely than it was to show up late. It's unbelievably stressful even before you have to deal with customers. Then it's just plain unbearable.

related resource: work desks

I am working in an English Community Magazine here in Kuwait and I do Sales and Marketing and I even do Telemarketing, I cannot imagine what is the difference but as I noticed in my worked it is very busy and even going to the bathroom is very rare for me, the advantages of this worked is you are meeting a lot of high personality and it could even lead to the higher position in the future and the salary is much more better than working as an ordinary employee because I have my basic salary compensation,commission, benefits, indemity, bonuses including yearly ticket back home.......

being a call center agent is really a hard job in the sense that it is done at the wee hours of the night.i understand the hardships,and yes,i understand the paycheck.i strongly suggest that you are the best out of your job in the sense that jobs are such a rare commodities these days.work hard,but you have to make sure that you are taking care of yourself.