I Can't Believe This
By Marie Anne
@Ldyjarhead (10233)
United States
February 25, 2008 7:41pm CST
I saw an eBay item I'd like to buy, but had a question first. Its progesterone cream and some have other ingredients in them that aren't so good for you.
I asked the seller for a list of ingredients before I decided to bid. Here is the answer I just received:
"Sorry I just don't have time to list them all. This is an 800# on the back if you want to call and maybe they can give them to you" and she lists the number.
I just responded with "Thanks, you just lost a sale".
The auction ends tomorrow and she has no bids. Am I wrong in thinking that was a pretty dumb thing to do on her part?
6 people like this
8 responses
@Ldyjarhead (10233)
• United States
28 Feb 08
No, it was a hormone product you put on your skin. Trust me, the ingredients were there, she said she didn't have time.
I can't give feedback on her since we didn't have a transaction. If I had bought the item I could leave feedback, but I (obviously) didn't.
1 person likes this
@Ldyjarhead (10233)
• United States
28 Feb 08
Yep, that was exactly my point. No matter how badly I might have wanted it, I was NOT going to reward her for bad customer service.
@Ldyjarhead (10233)
• United States
27 Feb 08
Exactly.
She took the time to look for the telephone number, which no doubt was somewhere on the packaging, just like the ingredients.
I just couldn't believe she had done that. I've run across rude employees in retail establishments, but in this case, the woman was the 'owner'.
Can you imagine going into a local mom/pop store and asking a question and being told something like that?
That's in effect what she did.
@ESKARENA1 (18260)
•
28 Feb 08
No you are not wrong, i would have done just the same. I do think the standards of E.bay are falling as quickly, and in direct proportion to their increase in fees
blessed be
@Ldyjarhead (10233)
• United States
28 Feb 08
This wasn't any fault of eBay, it was this particular seller's choice to do (or rather, not do) what she did.
I sure hope she isn't trying to make a living with that form of customer service.
@hardworkingmom (1130)
• United States
28 Feb 08
Being a seller myself I probably would of tried and given some of the ingredients pretaining to the product but also asked you for your personal email to give you more detail information.(Especially being that ebay limits the space of typing. But that is me because the whole purpose to me of selling is to sell and I would of tried some how to get that answer for you.
But you weren't wrong because I would've done the same thing I wasnt to know what I'm buying and if you can't answer my question(s) you don't need to sell it(especially not to ME!!)
@Ldyjarhead (10233)
• United States
28 Feb 08
My personal email was revealed to her when I sent the question, so that's not an issue.
She was lazy, pure and simple. No way was I going to reward that, I don't care how badly wanted/needed the item. She could have given it to me free at that point and I would have declined.
@ruthinian (2309)
• United States
28 Feb 08
Some people are not really born as salesman or businessman. And I admire people who can sell anything even something that don't exist. We do have our fair share of bad day huh, my friend. It's her lost. The customer is always right, as they say.
@Ldyjarhead (10233)
• United States
28 Feb 08
I agree!
I couldn't sell water in the desert.
This was just totally uncalled for, though. And yes, her loss.
@Feona1962 (7526)
• United States
26 Feb 08
I don't think you are wrong...How many ingredients can it possibly have that she doesn't have time to list them?...Offering you the 800# was a nice gesture, but that didn't get her the sale...
@spectrum42 (393)
• United States
26 Feb 08
If it has that many ingredients that she can't take the time to type them, maybe it's not something you want to be using anyway! LOL. Sounds like she didn't want to sell it all that badly.
@Ldyjarhead (10233)
• United States
26 Feb 08
I thought maybe she had difficulty reading fine print or something when I realized she got the number from the same packaging too, so there went that idea.
I'm still reeling about it. I went to bed shortly after getting that and Tom and I had more fun joking about it. He said he is going to set up a company and provide 'good' customer service like that and see how far he gets. If she can make a buck with that attitude, he should be able to make a fortune!
:)
