Really? Outsourcing IRS ? Are You kidding me !

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I called the IRS to get my tax information. And I was shocked as the call was answered by an Indian. He said his name was John. No problem, the US is culturally diverse so no worries. Just for giggles, I asked him where he was answering from, I was told that it didn't matter where he was. He could still assist me. ! ! ! WOW ! ! ! He had access to all of my information. After talking to him a bit, I did find out his real name, sorry can't pronounce it. He asked me if it was a problem, I told him that it does alarm me that my information is so easily accessed outside of the US. He told me that it was very safe, many security measures were in place. I hope so. Oh Man I hope so!