Do you get angry about companies technical support system?  

If the call center is busy with high quene calls then you will have to wait for sone time before you can get a response. If you are unable to understand foreign accent you can request for a local person to call you back. I get very angry with my Internet Service Provider for wrong information, indifference and their laziness. They charge high fees and provide lousy service. I hope that there will be another competitor who can take over them soon.

I think I might have an idea of who your ISP is...LOL. I work for a call center that caters clients from the United States for an ISP. Most of the callers are upset about the automated system because it had to ask you a series of questions before you can get somebody to answer. For some people it's helpful, for some it's not especially for those who have called for the same problem before.
I guess, all I can say is you need to have a lot patience to get the help you need. Avoid getting frustrated or threatening to cancel the service especially when you're talking to an agent because most of the time we would be less eager to help you out.

you are entitled to be angry, i would be to, i have rang before for technical support and got the same crap. you are listening to this machine for like 15mins before you even manage to get hold of anyone. and all the time this is going on your phone bill. as the numbers used to be freefone, but now they took that way and its not longer freefone. as for not understanding her, she should have put you onto someone else that could speak more clearly and explain better. unless they expect us all to be able to speak several different languages at once. i think that customers get a really raw deal these days with lots of things really.