Are You Very Satisfied With The Technical Support Of Your ISP?
By yuna15
@yuna15 (2706)
Philippines
September 26, 2008 4:18pm CST
I work as a technical support agent for an ISP in the United States. Our group specifically talks to business customers so they are much harder to deal with especially if their internet connection drops, if their internet drops so is their business for that day. Residential customers are much easier to satisfy especially if they are not very much knowledgeable with PCs. At the end of each call (that is resolved and caller is not irate) we are required to ask if the caller is very satisfied with the call (I don't do this every time though.. lol!).
Have you ever called technical support before? How was it? Are you very satisfied with the service delivered to you?
2 people like this
3 responses
@carinio98 (2929)
• Philippines
27 Sep 08
most of the tech representative that i talk to are not so satisfied with there support from may problem. they are so good when it comes in bills and payments...lol... but in the end i always respect them coz tech support or agent is not that too easy job so i always think what i always ask...
1 person likes this
@yuna15 (2706)
• Philippines
27 Sep 08
Good to know that somebody understands the kind of work we have :). Although I really do not like one of my experience with Smart Bro when an agent hung up on me because she was insisting on having me do a troubleshooting step that was clearly unnecessary. When I called back I asked for a supervisor and took me forever before I got one. Then they found out that it was a problem with their access point.
1 person likes this
@carinio98 (2929)
• Philippines
28 Sep 08
yeah they always give you some nasty rebutts and sort of kill time... di ko sila masisisi kung minsan di nila alam gagawin nila... as long as they do there job to give 100% satisfaction to there customer in terms of good quality service...
@underdogtoo (9579)
• Philippines
27 Sep 08
I used to have a problem with my internet connection where I just connect with my brother's. I set up a network and my computer is connected to this which is connected to the internet. The connection used to get disconnected fairly regularly until I was told that all that was needed was to turn off the modem and turn it back on. It worked.
@yuna15 (2706)
• Philippines
27 Sep 08
That's right the modem needs to be turned off regularly to avoid any problems with the internet. We call it "power cycling". Plus if you have a router besides your modem "power cycling" needs to be in sequence. It doesn't matter which is turned off first. But when you turn it back on, always turn the modem on first what for at least two lights to stabilize then power up the router. Hihi, just wanted to share it. Thanks for the response!
