Today insurance agency surprised me

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We had a major ice storm about a month and a half ago and there was quite some damage on the cars, house, ect. I have my house insured as well as cars too, so of course I reported the damage. The cars were fixed weeks ago, but when I got the amount of money for the damage for the house I didnt agree because they have forgotten a few things. So I written an additional letter with explanation and today I got another calculation. I was really surprised seeing that they have increased the amount quite a lot. So all in all I got 8.000 euro damage returned. Which is more then enough to fix the damage of course. I am surprised as I always thought insurance companies just take money but when it comes to paying back they find zillion things so they dont have to pay more. This time they really did pleasantly surprised me. Have you got any unpleasant experiences with insurance companies? Or did they always pay fair?