The top job in the Philippines is to be a call center agent or executive

You are really very lucky to have a job. Many people who are qualified for the position still could not find a job because of the global economic crisis. I love to work in an environment like call center but necessarily call center because my english is poor. Hehe.

It is nice to know that you being a nurse still consider to work in the call center industry. My cousins in the Philippines also work in the same field and one of them is also a nurse. She consider working in a call center because she hardly finds a job in her field. At the same time, she is good in english so why not use this talent to work. You might not have a passion to work over the phone but you can get into it and I am sure, you will enjoy in the end because of team building activities. Bonus is the money that you earn.

Thank you for the comment. Have a nice day. Keep posting.

Happy Mylotting,

Jeff

Before you is a nurse. Now you are a teacher. I really admire you to work in a call centre industry the fact that you are suppose to teach students but you even accept being a call center agent. I agree with you that working in a call centre is frustrating but rewarding. Customers only talk like hell because they are over the phone and they make this because people are like that. I sometimes make crazy things over the phone just to get what I really want or to just play with the caller. Good thing is, you can actually help people solve their issues in many ways. Might be in computer applications, credits cards application and so on. Wow, and you mentioned that just today you get a commendation. That is really nice to know. And one more thing, yeah we have to admit that we must work because of the money. I cannot say that money is not important at all. Could be secondary important after working environment and working conditions. Compensation still motivate us to work harder. So good luck. Just continue and you will be more rewarded. Have a pleasant day to you.

Keep posting. Happy Mylotting.

Jeff

You have got the right word. Patience. Not only to engage in a call centre industry but almost any job that we work on. Patience helps us to become a mature individual so that we will not fail in every situation. And you have been working in the call centre industry for the past three years. That is pretty long and I am sure you already established a good career and earn and save for yourself. Another word that you use is empower. I give you credits for being a call centre employee empowering customers by providing their needs and make them important because they form part of the business.

Keep posting. Happy Mylotting.

Jeff

I can't handle the stress in working in a call center. My English is poor and call center agenst are sleep deprived because the shift is often graveyard.
Finding jobs here in the Philippines is very difficult only call centers gives opportunities to the Filipinos. Even if some Filipinos working there are over qualified for the work but they don't have choice because it offers big salary than any other available jobs here. Many still prefer go abroad even in risky places like Afghanistan or Iraq they still want to go there because it offers big salary than working here. Even if the government claiming that there's opportunities here but nothing can compare the salaries there.

Thank you for the response even if you never worked in any call centre business. But you actually work in a corporate industry which is much harder I guess. First, you dealt with different kinds of people personally. Second, you have to possess special skills to get some work done.

You are correct that in Philippines, almost every paper, formal or informal, is written in English. Also, if we will use tagalog, we might not found the exact translation of the word or words. Lucky being a filipino, because all people can speak the language, good or bad, they have studied or not, and that is already an extra point because English is widely used in the world.

Keep posting. Happy Mylotting.

Jeff

Hello there. Yes, to work in a call centre industry might be stressful but I am sure you can handle any situation as long as you have to proper training which they provide. I, myself cannot speak good english but I was able to land a call centre job before because I really focus and concentrate on my job. It was really stressful during the training but when you start experiencing all your hardwork, then it pays more than what you expect.

hi tom.

well there are morning and afternoon shifts available in selected call center companies. try to look for those that handle either australian or uk accounts. shift usually start at 4am or 5am and end in the afternoon. the afternoon shift starts at 3pm and ends at 11pm, not bad.certainly better than staying up late at night until the early hours of the morning.

just look what particular accounts a certain call center is handling and you'll find your call center job with a more bearable shift schedule.

cheers!!!

You mean you are not working in a call centre now? Yes, Americans are actually generous. They will do all what they can to really train you for the job. Sales account is actually one of the most challenging. You will be meeting different people over the phone and you will be introduce to different situations. Sales is not an easy job because they sometime require you to have a target value for a particular period. But as what you have said, it is rewarding, true, because once you get much sales, you also get commissions aside from the normal salary you get. Sales require to have marketable people who can really talk very good and can introduce the product in a very nice manner.

What brought you resigned as an agent is stress. Yes, stress is not easy to handle. It affects your daily activities and your work performance will not be as good as before. Also, when you are not used to graveyard shift, that could be lots of adjustments.

But what is your work now? Thank you for the comment. Have a nice day. Keep posting. Happy Mylotting.

Jeff

Allen, you have a very good suggestion. If he is still interested to work in a call center industry, then definitely he can look for other accounts or companies that cater other markets. Then he can work in the normal time leaving the stress. Have a nice day. Happy mylotting. Jeff

First of all, I would like to congratulate you for getting a permanent job. Since it is not easy to get a job nowadays because of the global economic crisis. And even if you have not trusted yourself before that you can manage everything, now, the prize is yours. You can have additional income for sure plus you have more rights in the company. So you mean you are looking for other call center jobs? Are you not satisfied yet with what you have right now or you are still expecting more from other companies because they offer good packages. Well, yours is the decision and I am sure you can make the right one because you have been in the industry for quiet sometime. Also, you are trying to say that this type of job does not really have the qualities of being called as real job since you only do the job for money. I respect this. Well, I wish you good luck on what path you will take and I do hope that you find the best job that you are looking. For now stay where you are because you are lucky enough to have a job as compared to others who are still jobless and cannot even work in a call centre industry because of lack of english knowledge.

Keep posting.

Jeff

Hello again and again mister. How are you. Thank you for coming to this post. I did not know that India is famous for data sourcing as what you call it. Does this mean you also have the experience working in any call centre companies in the Philippines. I understand your Tagalog words mentioned above even if its not translated. That is really funny but true. I wish to work in a call centre too but my english is poor so I will just stick to other office jobs like admin or banking jobs related to what I have studied.

Keep posting. Happy MYlotting.

Have a nice day.

Jeff