How do you deal with the intense in the work place?

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Hi, how do you handle the strength in work place? For example, a technical problem that you do not know the solution. The normal tense is not a big deal, but when there is no one helps you, things go worse and worse. Have you had such condition like that? For me, I will spend more time to solve the problem technically, and constantly check if I am on the right track. Because usually, the tense keeps people nervous, and when we are in tense, to come out with a idea is tougher, it is very important to keep us cool down and know which direction should we keep going. What are your opinions?