They rodbbed me : chaos Programming GAIA get my money and dont answer me ..

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i bought GG like a month ago and it didnt work at all. so.. i wrote back and chaos adm. re actived my key.. so.. i used the new key for 2 days.. and the key dont work more.. the message is : someone is already using your key... so... i wrote again.. and again.. anda again.. and i dont receive answer and nobody fix it. my money is gone... is it difficult send me a new key or reactive it???? chaos programming robbed me.