Which tool should I use?
@blueflyingsnow (1044)
Finland
October 24, 2009 7:21am CST
Hi everyone!
I'm writing thesis on Customer Satisfaction in restaurants, and will distribute questionnaire to the restaurants. I will modify the SERVQUAL instrument a little bit, so what model should I use to ensure the modified instrument reliable?
Also what tools should I use to ensure the reliability and validity of the questionnaire? Should I present the Reliability and Validity analysis before distributing the questionnaire or after?
Thanks a lot!:)
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