Inconvenient AT&T DSL service  | |  A few days ago, I called AT&T customer service to cancel my landline home phone service. I also specifically told that operator I want to keep my DSL service intact. She answered absolutely no affect to my DSL service once I had my phone service cancel. Last night, after work I came home, my DSL service was totally dead, and I had to call their tech support for help. The tech guy pull up my account and told me that, my DSL service is disconnected. I was so pissed off, and I have to wait until next morning to call again to their sales department to re - connect it again.
This morning I called again, the operator re - activated my DSL service, but it will take more than 3 days to have that DSL service alive again. What a big Hassle. I am gonna without Internet for 3 days. It gonna kill me for that. Right now, all I can do just visit the library everyday after work. What a major inconvenience. What would you if you encounter such incompetent customer service? I only want my home phone service disconnected, but she also disconnect my DSL too.
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| | | | | | | | 1.  laglen (3798) | 2 months ago |  at the very least, make a stink. It may save you some money.
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| clorissa123 (3720) | 2 months ago | I don't really understand what you said above. But thanks for your reply. I just hate those big giant company with their monopoly market. They thought that most people sign up with AT&T, they simply disregard how important is customer service out there. | |
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| | 2.  KrauseHome (13460) | 2 months ago |  Personally, that is POOR customer service and Business, and I think that if this would have been me, I would have been calling around to see if there was someone with about the same deal who could get me hooked up maybe a little faster as well. I would be Upset too as the Internet is my life, and one of the things I really look forward too when I get home from work for sure. Hopefully things are almost back to normal for you now as I am sure you'll be glad to be back in here busily posting like you Love too for sure.
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