I got my car fixed finally, they have to aware customer satisfaction

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If you read my previous post, I went to 2 different mechanics, and they all told me the same. Although my radiator is brand new, it is definitely leaking no doubt. That worries me, I remember last time I brought back to Merlin who installed the new radiator for me, they denied the leaking defects. On last Saturday, I gone through the last resort, I found their main webpage, and find out their corporate office number in Michigan, after 20 minutes waiting, I finally spoke to the upper level person, and file a complaint about this event. I also sent them a complaint letter to report such incident. On Monday noon time, they finally called me back, and want to apologize such inconvenience, and they want me to come by and replace a new radiator for me. Well, after work, I swing by, and they finally put a new radiator, and hopefully it doesn't leak. I told their store manager, as long as you fix the problem, I will still come around for your business. That is customer satisfaction.