will you instill good moral values to your staff in business?

If your business is in services, treating your clients the best way you can is of foremost important. This could make or break your business. It is imporatant to always remind our staff to serve the clients professionally and that includes being honest with them. In the long run, thru word of mouth, our business will have a refutation our clients will go back for.

funny. but i guess i am so addicted with respect and courtesy. whether these two things are intended for the customers or to the person i work with.

when i started working in a hospital before, i realized how people hated each other there. they don't even talk like they do know each other. so, a starter i maybe, but i talked to them and made them realize the importance of respect to one another. and they seem to understand the meaning of it. so, we got closer to each other. later, i told them how important the patients are... that we should instill the importance of "smile" with service. and later on, we all do give smiles whenever we give our service to people even when there are too much to take care of.

i managed a pharmacy before for two years. and the first thing i told my sales staff was... to give service with a smile. yeah, we all are humans. we do have problems, too. but i hate problems being brought up to work affecting other people. whenever i see any of my staff not in a good mood, i talk to them in my office privately and tell them how ugly she looks. and she smiles... goes back to work in a better mood.

whenever we give our service to others, we should always make sure that we meet their needs quick and with satisfaction... and satisfaction with a smile and courtesy and respect is the best among the rest.

that's the reason why i hate getting into establishments where the staffs seem to be frowning. just makes my day go ugly. haha.

anyway, happy myLotting!

related resource: managed care

yes, I agree. Your employees are a reflection of who you are the "owner", therefore, you have to choose them wisely. They should reflect that values that you want so that your clients would perceive those values. You have to treat them well for they are the ones who confronts/deals with your clients on a day-to-day basis. That said, when you are not fair to your employees, these negative thought/emotions would have manifestations that would be perceived by the consumer/customer.