|  I would appreciate any advise: I am enclosing my current resume:
JEFFREY D. ZIDER
16 AUBURN CT • VERNON HILLS, IL 60061
PHONE 847 680-1745 • E-MAIL JEFFZIDER@COMCAST. NET
SUMMARY OF qualifications
Exceptional manager with a proven record of producing high volume, quality work through others. Ability to leverage the skills and experience of diverse individuals into dynamic, high performing teams. Superior management, analytical, and decision-making skills. Strongly motivated and quality oriented. Progressive background in administrative office management. In-depth knowledge of office operations, purchasing and contract negotiation. Excellent interpersonal and customer service skills. Highly computer literate.
COMPUTER SKILLS
Microsoft: Word, PowerPoint, Excel, Access Data Base, Visio, Outlook, Harvard Graphics. Lotus Notes. Accounting Software: Lawson. Print Shop Management Software: Avanti Shop Management System, Logic Covalent Shop Management System.
PROFESSIONAL EXPERIENCE
General Board of Pension and Health Benefits, Evanston, Illinois 1998 – 2006
A 15 billion dollar not for profit pension fund
Manager of Office Services
Responsible for day-to-day operations and office functions of the Reprographics, Mail and Fulfillment Departments. Also Responsible for quality control, production and performance management, contract negotiation, purchasing, customer service and strategic planning. Supervised room/audio visual set-ups, copier troubleshooting and maintenance. Accountable for an annual department operating budget of $2.5M. Managed a staff of 13 full time employees. Overhauled vendor relationships, developed vendor evaluations and RFP’s. Conducted cost benefits analysis, and administered vending, copier, office supply and service contracts.
? Created and Implemented Reprographics Department. Designed digital print and finishing areas, negotiated leases on >$2.5M digital print and finishing equipment, supported printing and finishing needs of >40 departments and 260 employees. Grew print volumes to 4.2 million clicks annually, implemented print on demand and reduced forms inventory by 70%. Created Print Tracker to track production as well as material expenses and saved organization >$198K on copying and printing expenses annually. Reduced outside purchases of printed materials by $200K annually.
? Created and Implemented Fulfillment Department servicing over 65K pension plan participants throughout the United States and the world. Recruited personnel designed Work, Forward Pick and Bulk Storage areas and automated confidential Secure Pin Mailer process. Developed departmental processes and procedures. Developed Fulfillment Tracker, an Excel based spreadsheet, to track production. Achieved 24-hour fulfillment turn-around time for a 2-year period.
? Reconfigured, Reorganized and Re-equipped Mail/Shipping/Receiving Department utilized by all departments within the organization. Significantly improved productivity by restructuring staff, installing automated PowerPost Mailing System, Smart Track Package Tracking System and DMCe Desktop Mail Manager. Reduced mail delivery turn around time by 35%. Developed metrics to track incoming and outgoing USPS, FedEx and UPS shipments and costs. Implemented presort service. Decreased shipping expenses by 10% annually on a budget of over $480K.
? Streamlined Processes: installed remote copier monitoring, cut audio-visual setup time by 50%.
? Standards and Customer Satisfaction: Developed production and quality standards for all office functions/operations, created customer service satisfaction questionnaire, and achieved positive satisfaction ratings of >97% over 3 year period.
? Innovation and Cost Reduction: Implemented web based office products procurement, eliminated $30K office product inventory, created office product ordering menu, authorization and controls/limits. Reduced office products costs by 31%.
? Negotiation and Cost Reduction: Negotiated new contracts for 20 walkup copiers and replaced copiers with multi-function network compatible machines that fax, scan, print and reduced HP printer base by 20% as well as copying costs by 30%. Negotiated 85K reduction in cost on production copier leases. Evaluated equipment service contracts and reduced costs by 40%.
Sears International Corp. Offices, Hoffman Estates, Illinois 1998 – 1998
Document Processing Manager
Managed day-to-day operations of high volume digital copying and printing center. Supervised 25 full time employees, first and second shift. Responsibilities included: recruitment; training; quality control, shop data collection and customer service. Grew copy volume to >2 million per month. Managed $3.8M annual budget.
? Reconfigured offset area and bindery area, eliminated production bottlenecks and doubled production capabilities.
? Developed and implemented customer service area.
? Increased black/white digital print production by 50%, color by 70%.
? Developed quality control process.
Advocate Health Care/Lutheran General Hospital, Park Ridge Illinois. 1984 – 1997
Director of Operations, Printing Services
Managed the day-to-day operations of Printing and Copy services, Pre-press, Desktop publishing and Finishing. Managed staff of 14 full time employees. Responsibilities included strategic planning, development of operating/capital expense budgets, customer service, performance management, and recruiting.
? Implemented two facilities moves, designed office and production areas of 20,000 square foot Park Ridge, and 35,000 square foot Mt. Prospect production facilities.
? Developed operating procedures, production and quality standards for Desktop publishing, Pre-press and Finishing areas.
? Designed and implemented $65K shop data collection system. The new system automated 90% of the previously manually captured job costing, accounting, estimating, materials inventory functions, and production data.
? Designed and implemented a networked Macintosh Desktop Publishing system.
? Administered facilities management contract encompassing all walk-up copiers at the hospital and the high-volume copy center. Reduced copy expenses by $250K in three years.
? Negotiated $500K in equipment leases, printed materials and graphic services annually.
? Re-engineered and streamlined operating procedures for all office and production functions. Expanded production capabilities and improved efficiency with minimal increases in staffing levels. Reduced printing and graphics costs by $840K annually on gross revenues of $2.4M.
PROFESSIONAL MEMBERSHIPS
International Publishing Management Association
EDUCATION
Roosevelt University, Major, Fine Arts, BA – Emphasis Graphics
Wilson Jr. College, Major, Liberal Arts, AA
MANAGEMENT TRAINING
Advocate Health Care: Managing Change; Performance Management; Employee Development; CQI.
Oakton Community College: Administrative Office Management; Fundamentals of Supervision; Marketing.
American Management Association Education Credits – Management Skills for Managers Successfully Managing People; Situational Leadership; Cross-Functional Communication: Strategies for Workplace Effectiveness; Critical Thinking; Leading with Emotional Intelligence; The Voice of Leadership: How Leaders Inspire; Influence and Achieve Results; Coaching A Strategic Tool For Effective Leadership.
Jeffery Zider – Page 2
Related Resources: data storage, managed care, hospital equipment supply
|
