Which do you prefer to have tech support from, India or Philippines?
By im2good4u
@im2good4u (566)
Philippines
February 17, 2007 7:28am CST
I'm working as a technical support rep. and sometimes a customer would show some sign of relief if they're not routed to india. I wonder why because as far as i know tech support from india is also great...
2 responses
@jumpinjack00 (3054)
• United States
17 Feb 07
It doesn't matter to me at all. As long as
get courteous service and the solutions I
need than I don't care if it comes from Mars.
Good help is good help, anywhere.
@im2good4u (566)
• Philippines
17 Feb 07
thats nice, but some people that i encounter even would not want to start troubleshooting unless i transfer him to an american. well that blows me down. as if i'm not good enough to help him
@jumpinjack00 (3054)
• United States
17 Feb 07
It's a stigma that won't go away any time soon.
People from other nations tend to think the U.S.
is best at everything (including bad things).
The other reason may be that if an American is
calling he/she may be pissed off because many
people lose their jobs when companies go across
the Pacific for cheaper labor.
I don't care who, where or what you are as long
as I get the answers I need.
@im2good4u (566)
• Philippines
18 Feb 07
thats it dude. if i get a customer that is willing to troubleshoot and accepting my help nicely then in return i would give all out support, even when sometimes its out-of-scope for our support i'd still help the best i can. ask nicely and i'll help you out.
@oiixdaii (1059)
• Philippines
3 Mar 07
Maybe they show this sign of relief because they find it hard to communicate with tech-supports from India. It wouldn't matter to me if the tech support person I'm talking to is from India or Philippines as long as we understand each other and I could get the answer I need.
@oiixdaii (1059)
• Philippines
11 Mar 07
Thanks buddy for choosing this as your best response. Goodluck on MyLot.
