got my money back from my bank
July 2, 2007 9:58am CST
Two months ago I followed suite like thousands of brits to reclaim bank charges that are not proportionate to the cost (i.e you get charged £38 for going over your overdraft limit by say £5.00) so I got out all my bank statements from 5years ago and wrote my bank and waited. I was however pleasantly surprised when in the post this morning was a letter offering me more that 3/4 of my claim. Considering that a lot of people have been turned back from their bank, I was quiet happy to accept the offer. Have you claimed any money back of recent and received it?
2 Jul 07
That's quite amazing! I once had an overdraft of 3$ and my bank charged me about 30$ for the transaction. I never did an overdraft before and I was quite shcoked but I never complained. Now I think I might go to the bank to see what I can do about this. Thanks for your story.
• United Kingdom
31 Aug 07
I have just had money back from my bank. I have been really angry because the charge wasn't my fault in the first place - it was due to a company taking a direct debit which wasn't due without telling me their intention. So, anyway, I contacted my bank several times to sort it out and was just getting excuses. I then found today that a charge of £30 had been refunded to my account. This was great except that because of THEIR inability to deal with the original problem, I ended up having another £30 taken out of the account which I didn't owe. I was also rather annoyed with the letter they sent me because it says they will refund me "as a gesture of good will". Well, no, it isn't a gesture of good will. It's money they shouldn't have taken in the first place. Does saying that make it sound like they are better than they are? I don't think a lot of them as it is because of what they have done, I'm not going to think any higher of them just because they pretend they're doing something "as a gesture of good will". Then, they go on to tell you a load of ways to avoid the charges in the first place, which is all very well, but I already follow their suggestions as I am sure most other people do. Someone else making a mistake and causing me to be in an unauthorised overdraft is not something I can do anything about. Or maybe they expect everyone to be able to keep an extra few hundred in the bank in case that happens! It really annoys me when they assume that you must be bad at handling money when you have done everything possible and they are the ones who made the mistake. Anyway, I've gone off track a bit there! I got £30 back from them eventually but they still owe me another £30. And, as I said to them, it wouldn't be so bad if I actually owed it in the first place.