Why sales people are aloud to chew gum in customer presence?

@polachicago (19073)
United States
January 20, 2008 6:12pm CST
I am in the store and she is checking me out. She is chewing gum with open mouth. Her long nails are probably not clean. I can easy say forger it and go home. Can you skip shopping if cashier is acting lousy?
11 people like this
20 responses
@kamran12 (5555)
• Pakistan
22 Jan 08
Hello polachicago!:-) Maybe so they don't chew the customer:-) Though I have never skipped shopping because of lousy cashiers but I do, sometimes, get irritated by unwarranted delays especially when I know that I am going to miss the bus/tram if they don't do it normally.
3 people like this
@polachicago (19073)
• United States
22 Jan 08
it is good reason to be, when you don't have time....
3 people like this
@kamran12 (5555)
• Pakistan
24 Jan 08
Actually polachicago, here cashiers don't do this normally. It is so rare here that I have seen only a couple of cashiers chewing gum, in two years. Mostly they are quite gentle, polite and smiling. Most of the delays happen when the person in front is old or a mother with children. So, I kind of find it rude to skip. If I miss my bus/tram, I either walk or if the next bus/tram is in short time, I wait. walking provides me exercise and waiting provides me tolerance. So it's sort of win-win scenario usually!:-)
2 people like this
@polachicago (19073)
• United States
24 Jan 08
I know, in your country people are employed with common sense...
2 people like this
@Debs_place (10524)
• United States
21 Jan 08
Oh yes, or I will ask for the manager and ask them why iti s so hard to get taken care of why their employees are so rude. I have no problem with giving someone a piece of my mind, which is why I have so little of it left.
3 people like this
@polachicago (19073)
• United States
21 Jan 08
I think that chewing gum should be prohibited for sales people....
3 people like this
@polachicago (19073)
• United States
21 Jan 08
you got the picture right my friend...:)
3 people like this
@LittleMel (14033)
• Canada
21 Jan 08
I guess it depends on what store and what they are selling. If the sales person is rude when I asked where is this and that etc I will not buy and will consider go to the manager. Most of the time if it's cheap store, they just hire anybody to deal with customers. if it's elite or franchise store they will be more careful. I sure will skip shopping if any store employee is rude, I am not rich but I don't mind being regular customer if I like the employees and products.
3 people like this
@polachicago (19073)
• United States
21 Jan 08
I don't feel like they respect my money. Even if person is not rude, chewing gum and talking to customer if very bad...
4 people like this
@LittleMel (14033)
• Canada
21 Jan 08
maybe you can tell the manager if you feel that bad. I only shop for grocery or supermarket and never meet this kinds of people yet
4 people like this
@polachicago (19073)
• United States
22 Jan 08
good for you, I met a few....
2 people like this
@dpk262006 (56753)
• Delhi, India
21 Jan 08
I agree with you that it looks very disgusting if the sales people are not tidy and smart. They have to be smart and attentive towards the customers. Their lousiness or laziness can cost them their custormers. Given the choice, I would not like to go to a store, where sales people are not smart and do not pay attention towards their cleanliness. Good Post indeed! :):):):)
@polachicago (19073)
• United States
22 Jan 08
so you know what I am talking about...
2 people like this
• United States
21 Jan 08
Chewing gum is acting lousy??? It wouldn't phase me. Everything I've bought is wrapped so I'm not worried about germs. I don't say this to offend you, but -- lighten up, hon.
@polachicago (19073)
• United States
22 Jan 08
you have a right feel good with rude acts and lazy movement when checking out....and long dirty nails touching your food....I am not.........LIGHTEN UP???? I wish that it never happen to you...good luck...
2 people like this
• United States
22 Jan 08
I noticed in your original post that you might walk out of the store and stop shopping over it. Your post also said she PROBABLY had dirty nails. My thought was I wouldn't leave my purchases in the store and go somewhere else. I didn't make that real clear in my "lighten up" response because you took it to mean that I condone rudeness. I don't. I'd be grateful that she wasn't picking her nose!
2 people like this
@polachicago (19073)
• United States
22 Jan 08
with 3 inches long nails, dirt is obvious, but not visible...she couldn't touch anything....and nails painted black...
2 people like this
@DJfrOKI (251)
• United States
2 Feb 08
Don't get me started. While I read most of the responses here, I believe many are missing the main factor. While I too believe that is rude in front of customers, the main factor is customer service. Too many employees in today's market don't have a clue on what it is or where to begin. I don't care if it is a high schooler in the town market or at a fancy shop in the city. I'm sorry to say, I put this on management's head. This is something that should never have to be corrected because it something that should be learned during the training. I am very big on quality customer service being in sales for almost 15 years now. Customers come first, last and always!! Period! The unfortunate element here is that most of society has grown accustomed to this kind of behavior. I applaud you for mentioning this but in my opinion (not attacking) you should have gone to the manager or made a complaint via e-mail, complaint card or phone call back to the store. Why should you or any other customer stop shopping because of the lousy service? They are there for you, not the other way around. Little by little, we can make this world a better place. It's just going to take some time!
@polachicago (19073)
• United States
2 Feb 08
To many places in US with low quality service, mostly in grocery store... Agree, I should complain.
1 person likes this
@DJfrOKI (251)
• United States
4 Feb 08
You go girl!! :)
1 person likes this
@dlkuku (1936)
• United States
21 Jan 08
Having experience on both sides of the counter, and as a store manager, I have two pet peeves with cashiers, one is chewing gum and the other is talking on the phone while waiting on customers. The first is just disgusting and the second is rude.
2 people like this
@polachicago (19073)
• United States
22 Jan 08
I couldn't agree with you more....
2 people like this
@dlkuku (1936)
• United States
26 Jan 08
Thank you for the best response!
1 person likes this
@blackbriar (9080)
• United States
30 Jan 08
With my big mouth, I wouldn't forgo shopping but would certainly tell the cashier in a loud voice to please close her mouth cause I don't want to see/hear her chewing her gum. That is rude in my book.
2 people like this
@polachicago (19073)
• United States
31 Jan 08
lol...I should learn from you...:)
1 person likes this
@royal52gens (5380)
• United States
22 Jan 08
It is very bad manners for a clerk to be chewing gum or eating while serving customers. It is made even worse if they are smacking or chewing with an open mouth. You can not assume her nails are unclean. Most people who have long nails are very attentive to them so they don't break and chip. I would have contacted the store manager and lodged a complaint or asked about the store policy on employee gum chewing.
2 people like this
@polachicago (19073)
• United States
23 Jan 08
I don't want people to loose their jobs, so I rather stop shopping...but I can comment it to people...
1 person likes this
@eden32 (3975)
• United States
22 Jan 08
As long as the cashier is polite otherwise, I don't see gum chewing as such a big deal.
2 people like this
@polachicago (19073)
• United States
22 Jan 08
you can be lucky if that person is not having flu.....
2 people like this
@Lakota12 (42681)
• United States
21 Jan 08
by the time I get to check out I dont pay attention to what the checker is doing unless they mess up something and then have to do it all again! For if it is in Wally world I have already spebt an hour or 2 and ready to get out of there. Dont think I have run up on one chewing gum thats rude specialy with mouth open!
2 people like this
@polachicago (19073)
• United States
22 Jan 08
yes, it is very rude...
2 people like this
@Estina54 (389)
• United States
21 Jan 08
I agree this is not a good habit. But people always chew gum in from of customers in America. Are you born in the States? You should have got used by now. I don't chew gum, but this is not what I pay attention to when I talk to somebody.
2 people like this
@polachicago (19073)
• United States
21 Jan 08
This is about professionalism and good etiquette, chewing gum in front of customers is bad habit....
2 people like this
@williamjisir (22900)
• China
21 Jan 08
Hello dear polachicago. I can see how you feel with such a salesgirl before her customer. This shows to us that the basic and key requirement for a business to run well and boom is to have its staff perform excellently to maintain and keep their business booming to attract more customers, who are considered to be God. This is a very good discussion and I thank you very much, dear polachicago.
2 people like this
@polachicago (19073)
• United States
21 Jan 08
yes, to keep the business booming, you need good people...
2 people like this
@mipen2006 (5528)
• Australia
21 Jan 08
I may not walk out at the check out, but the way staff treat me definitely can change my shopping habits. I like to be treated like a human being.
2 people like this
@polachicago (19073)
• United States
21 Jan 08
I couldn't agree with you more...
2 people like this
@Estina54 (389)
• United States
21 Jan 08
Chewing gum is an American habit. Some people can quit smoking, but they will never give up chewing gum.
@polachicago (19073)
• United States
21 Jan 08
doesn't mean that I have to be part of bad habit....
2 people like this
@Estina54 (389)
• United States
21 Jan 08
This is not the worst thing they do, people who are not professional. They have bad manners and do a poor job, without chewing gum.
2 people like this
@faith210 (11233)
• Philippines
23 Jan 08
Hi polachicago! I guess if i feel a little bit down, I will skip shopping if the cashier is acting lousy. I wouldn't be that patient and kind to wait. I am in the selling business and my orientation is to entertain customers as efficient as you can and satisfy them so they will come back and shop again in your store. Just my thoughts dear. Take care and have a nice day! :)
1 person likes this
@faith210 (11233)
• Philippines
23 Jan 08
Oh, I forgot to mention..I find it rude chewing gum with open mouth when you are in the sales business. Just my thoughts. :)
1 person likes this
@polachicago (19073)
• United States
23 Jan 08
I think the same, thank you...:)
1 person likes this
@youless (100243)
• Guangzhou, China
26 Jan 08
Actually I haven't met any sales people who have chew gums in front of a customer. It is very rude and impolite. It is impossible I will buy their products.
1 person likes this
@polachicago (19073)
• United States
26 Jan 08
you are lucky...lol
1 person likes this
• United States
21 Jan 08
I find it hard to be around anyone who is chewing gum. My mom mentioned to me a very long time ago to stand in front of a mirror and see what I look like chewing gum. I did and it is not a pretty sight. Since that time I do not chew gum unless I am in the privacy of my own home. So if a sales person is chewing gum to me that is disrespectful of the customer. I simply would not do business with her. I also would mention to the manager that I did not appreciate her chewing gum while around customers. It probably would not do any good but the fact that I got it off my chest would.
1 person likes this
@polachicago (19073)
• United States
21 Jan 08
your mother was right.... chewing gum is disrespectful of the customer...
2 people like this
@drannhh (15235)
• United States
21 Feb 08
Where we live there are many lovely stores and if shopping is not a pleasant experience is it possible to go to another store. Chewing gum with the mouth open shows very poor breeding and so do dirty fingernails, so I could easily say "I don't need this" and walk away. On the other hand if the bargain were really good and the merchandise was self-serve and highly washable (and not edible!) maybe I would put up with the clerk's obvious poor taste to get a good deal...and maybe not. If the experience was unpleasant, though, it might be a very long time before we shopped there again.
@polachicago (19073)
• United States
21 Feb 08
I am very sensitive about bad manners. There are three important ideas behind the good manners we use today: custom, consideration, and common sense.