A quality laptop?

@maximax8 (31136)
United Kingdom
May 16, 2008 2:55am CST
About seven months ago I got my Dell laptop. I have used it most days since then. Yesterday I one of the buttons fell off! I am really upset about this and wonder if other buttons are going to start falling off it. Do you think I can just glue it back on and that 'shift' button will still work? Does your laptop have any missing buttons? Is your laptop in good condition? Thanks.
6 people like this
33 responses
• India
10 Jun 08
HI Dell is the best computer manufacturer in the world what ever peoples say They have the best support best customer service and best tech support when you call dell they are always ready to help you out ...If the keyboard has gone bad or the keys are popping out they will replace the entire keyboard but as its very easy to replace they will not send a technician with the keyboard instead they will send you the keyboard a tech sheet which would be having instructions on how to replace the keyboard and the right compatible screwdriver .... you can get further information on how to replace the keyboard by getting to there website support.dell.com under service manuals -- am having dell 1505 from the last 2 years never let my warranties expired as dell have resolved most of my issues and i love the tech support of dell ..Have fun with dell and make sure that u extend warranties before they go off
1 person likes this
@greenline (14842)
• Canada
9 Jun 08
Hi Maxi. How are you ? I have a Toshiba laptop, and have been using it for about two years now. Working very well just like new, and no problem with the buttons. I am very happy with it, and very useful when I travel too. Have a nice day Maxi.
1 person likes this
@venticius (156)
• United States
9 Jun 08
My laptop is in good condition. I bring it to class and bring it when I travel. It gets a lot of wear and tear, and it's still good. I have a Dell, and I like it. I would get a mac, but I don't think that it would be as durable as my dell.
1 person likes this
@Alfie1970 (257)
16 May 08
I wouldnt buy a dell for sh*t!!! sorry!!! First off they used to sell them online and by phone only saying the reason they are cheaper is because they had not got the overheads and reversed that earlier this year because they cant compete and are now available in all main stream electrical stores. Personally I have an HP compaq which is probs the best laptop Ive ever had - all keys in place
@maximax8 (31136)
• United Kingdom
17 May 08
I am glad that you have an excellent laptop. I can see that you wouldn't ever buy a Dell laptop and I understand that you didn't like the way they did their marketing. Thanks for your response.
@maddysmommy (16230)
• United States
16 May 08
Either call the company where you bought the laptop if it's under warranty and have them fix it. That's what I would do.
@maximax8 (31136)
• United Kingdom
17 May 08
Yes, I phoned Dell because that is what the shop that sold the laptop suggested to me. I will keep an eye on any other problem with my laptop before the warranty ends. Thanks for your response.
@faith210 (11224)
• Philippines
16 May 08
Hi maximax8! I have a Dell laptop too but it is already 3 years old I think. One of its buttons fell off too but my husband just snapped it back in its place. I guess yours is different from mine because your laptop is new edition than mine. Take Care and God Bless! Happy Mylotting!
@maximax8 (31136)
• United Kingdom
17 May 08
I am pleased to hear the your Dell laptop is still working after 3 years. It was great that your husband was able to snap back on the button that fell off. I wish you an enjoyable time on My Lot.
@whyaskq (7524)
• Singapore
16 May 08
So far, I have been using Dell notebooks and have no problem with the keypad. The keypad should be able to change. It is just a board which can be removed and replaced.
@maximax8 (31136)
• United Kingdom
17 May 08
Yes, I can now see how the keyboard can be removed from my laptop. Then things can be sorted when Dell sends me a replacement.
@ellie333 (21018)
16 May 08
Hi Maximmax8, If the laptop is only 7 months old I would take it back as it should be under warranty and get them to replace the whole thing. It is likely if one has broken more will so better to do this now rather than wait and realise warranty has expired. My daughters both have Hewlett Packard and one is a few years old now and we have had no problems at all with those so if I were thinking of getting one myself that is the make I would go for. Good luck. I hope they swap it over for you. Ellie :D
@maximax8 (31136)
• United Kingdom
16 May 08
Hi Ellie. I don't think that Dell will replace the whole thing but just sent me a new keyboard for it. Yes, I have to act before the warranty expires. I think that your daughter's Hewlett Packard laptops sound really good. Many thanks for your superb response. Maximax.
• Hyderabad, India
16 May 08
Hi Maxima, Which model of dell laptop you have. Dell has highly qualified trainers and just ask them for entire keyboard replacement. You can always stick the keys with glue but take care for laptop because its entire system is present underneath your keyboard. Dont over glue it then it becomes a sticky key which gives you lot more trouble than the existing one.
@maximax8 (31136)
• United Kingdom
16 May 08
It is an Inspiron 1520. Yes, Dell were very helpful when I phoned them today. I have to find the right size screw driver and then I can take out my keyboard. Hopefully when I receive a new keyboard it will be easy to fit. Thanks for the very good advice that you have given.
@p1kef1sh (45683)
16 May 08
Isn't it still under warranty? You should send it back and get them to replace the keys. It shouldn't start falling apart in only seven months, no matter how much you use it. I only use Apple computers and have no complaints at all. That said, my daughter's laptop had to have a new screen. But we took that into the Apple Store in Southampton and it was back in a couple of days, repaired free under the guarantee. I should get onto Dell or whoever you bought the laptop from today and raise merry hell with them. Good luck.
@maximax8 (31136)
• United Kingdom
16 May 08
Yes, I have it still under warranty for the first year. I phoned up Dell and they told me that they will not take my laptop in a repair it. Instead they want me to remove two screws that hold the keyboard. A new keyboard will arrive on Wednesday and then I can fit this myself. Thanks for telling me about what happened with your daughter's laptop. Hopefully my laptop should soon be repaired.
• Philippines
10 Jul 08
use USB keyboard while your are waiting for the replacement. i have not encounter that type of problem in laptop, maybe it's just a factory defect.
@hadi81 (436)
• Indonesia
2 Jul 08
it's depend on ur button. if still work, u would better glue it.but it's not working u would better re-buy a new laptop.
@celticeagle (135120)
• Boise, Idaho
30 Jun 08
You should be able to put the letter back on. I have had two Dell laptops and no trouble. had my first one for six years and the second I got in January.
@idowrite72 (2213)
• United States
30 Jun 08
I love my laptop but I sometimes think that it is punishing me. It is in good condition and I have had it for a year or so, I think. I can't even remember now how long I have had it. It makes me wonder what I did before I had it since I like it so much better than my desk top. I am not missing any buttons, but found that some were sticking until I sprayed some air cleaner over the keyboard and now it is doing fine.
• India
26 Jun 08
Whoa!! I didn't expect this out of a Dell. DO NOT try to stick the button back. Just contact Dell customer care. I'm sure your laptop is under warranty. They'll send a replacement or something. Best of luck !
• Canada
22 Jun 08
My laptop is in pretty good condition. I've had it for about two years. It seems that laptops usually last about two years before having to get a new one. Some of my keys are sticking, so I need to blow the keyboard out, and the TWO key doesn't work at all. When I need a number TWO or an AT sign for an e-mail address I have to cut and paste them from somewhere else.
• Malaysia
31 May 08
How did that happen.Dell make some quality laptops too.What did you do?I don't mean to be rude but laptops are very sensitive take good care of them.The repair is costly too.I think you should glue the shift button back.Because there is no such thing as replacing a button on keyboard.They will change the whole pad.If you have the warranty you are lucky.I know a good laptop,Sony Waio.It is very famous.Try to find out.
@anawar (2404)
• United States
30 May 08
It's been two weeks since you started this discussion. Hopefully your new keyboard has arrived and everything worked out just fine. If you see this post, you could drop me a line and let me know how everything worked out.
@Debs_place (10523)
• United States
18 May 08
I have an Apple, just about 2 months shy of 3 years old. I have never lost a key. I would not glue it back on...if you get a drop of glue in the wrong place it could cause a problem. It should still be under warranty, I would contact Dell, though they have technicians, they will probably have you do it yourself. It is not that hard but I have heard of people being on the phone for hours taking their computer apart for Dell support.
@ameeluv (388)
• Saint Lucia
17 May 08
I have heard dell is not the best rband of computer.. soo i sorta recommend a sony next time