Does it happen to you?
By ayessa
@ayessa (1583)
Philippines
June 1, 2008 10:08pm CST
I am really sick and tired of this one. And I think that telling this one to mylot people will make me feel a bit better. This happens tlast week, thursday to be exact.
Our company has a cargo to be shipped at our office and the trucking company called me. The lady informed me about the shipping date will be friday morning but she is not assured about its amount. So I told her to call back to tell me how much our company will pay them. But I confirmed that the delivery is friday morning. She said yes ma'am friday morning. So I told that to my boss.
Friday morning came. My boss called me and ask me and told me that the delivery havent come. So I called the trucking company. Ask what happen. The same lady I talk thursday morning. What she told me surprised me. "ma'am, we will deliver the goods tomorrow saturday afternoon." To my surprise I ask her why she did not inform us. I was waiting for her call the whole afternoon of thursday for the amount of our shipping cost but she don't call and I also call hermobile number but she refuse to answer it. I really don't know what to do that time because my boss and the other investor was waiting at our warehouse for that shpping but it will not come.
I was asking for her explanation but she keeps on blaming me. She's telling me that she didn't confirm about the delivery date. What a j*rk!
I immediately told my boss about what happen to our shipping. of course he got mad. He shouted at me and ask me to call the trucking company. So I did. When he knew that I was already talking to the same lady he grab the phone and he started to shout. Myboss demand our cargo to be shipped to us immediately. But according to my boss the lady keeps on blaming me because it was my fault. She keeps on telling me that she didn't confirm about the date.
My boss let me talk to the lady but he ws infront of me. As I say "hello, ma'am" The lady immediately say all the bad words she knew and say "it's your fault. You should not tell your boss blah blah..." I got mad at that so I shouted back at her. My boss grab again the phone.
Come late afternoon of friday, the lady called and inform me again about the delivery date of our cargo and she confirmed again saturday morning. She ask forgiveness about her actions. SHe said that it was her fault and other stuff. BUt today her daughter came to collect our billing. The daughter says to my boss that the delays of the delivery was my fault.
Now, what that does mean? The lady ask for forgiveness and I gave it to her. But now her daughter was still blaming me? What a h*ck! Are they making a fool out of me? IS that right? My boss got irritated again because of that. And he told me about that. I still stand to my explanation to him that it was not my fault because it was really not mine.
Sorry for the long post but I really can't control what I feel. I am really exhausted. Irritated and I want to slap the of that stu*id lady.
5 people like this
15 responses
@mentalward (14691)
• United States
2 Jun 08
I am glad that you have myLot to vent. I hope that letting your story out made you feel a little better.
From the way you described it, I would definitely put the blame on the trucking company. She told you Friday and it should have been Friday.
This has happened to me as well. I had to drive 250 miles to wait for something to be delivered to another house I own and it never came. I drove 250 miles back and called them the next day. They set up a new date, and I had everything arranged so I could drive back down on that date to accept the delivery. Then they called me the night before I was going to leave and told me it would be another day. I was so angry!
So, I can understand why you are so angry.
If you use this trucking company again (I would find a new trucking company) tell the woman that you want her to put the delivery date in writing so you can prove who is right and who is wrong. She could email or fax you a copy or send it in the mail. But you should have it in writing.
I hope you are feeling better soon. I know how something like this can wear you out.
Take care.
@ayessa (1583)
• Philippines
2 Jun 08
Yes, it makes me a little better now. I really hate that lady. Honestly right after talking to my boss about what her daughter said I feel I wanted to talk to that lady but I control myself cause I know that the talk might not go fine. Anyway, I just got lucky that my boss do believe in me since I was here for almost 10 years so I really gained thier trust.
Thanks for the time!
3 people like this
@baleleng2008 (917)
• United States
2 Jun 08
I truly understand how you feel ayessa bcoz it happens to me also that blaming me for something that I did not do.Of course we get mad for accusing us the things that we did not do.Well ayessa as long as it's not your fault then fight for it!even the daughter of that lady still blaming you just still say its' not your fault.Don't ever slap her or do something towards her because they just want you to say that it's your fault when it's not.
2 people like this
@roger3611 (200)
• China
2 Jun 08
well it is really a long story,
hope you feel better now,
then i wanna say, may be you can handle this problem by legal way
1 person likes this
@DarkDancer (1011)
• Dayton, Ohio
2 Jun 08
Not to put too fine a point on it, but it sounds to me like it's time for a new trucking company.
2 people like this
@travibabiesgirl (1690)
• United States
2 Jun 08
Venting does help a person feel better and I hope it has helped you feel less frustrated. Everyone makes mistakes and it sounds like this lady did. the only problem I see here is she made a mistake and then could not admit she made a mistake. oh sure she could after the fact and while it was just you, but she could not admit it to anyone else including her daughter. While she asked for forgiveness I don't think she really wanted it and when she apologized she obviously didn't mean it. I would do like another person suggested and ask for it in writing. If after a few minutes passed I would try to call her and if I didn't get her by phone I would send an e mail. Through out the day I would send e mails reminding her to send a fax confirming the delivery date. That way you have proof that you tried to contact her and she refused to comply. Maybe then if this continues your boss will find a new shipping company.
2 people like this
@Tianna2 (1273)
• United States
2 Jun 08
Hello Ayessa, I'm glad you got to vent and I hope it helped. I would ask to talk to the manager of the trucking company and try to get it straightened out or talk to the boss about hiring a new trucking company. The trucking company works for your company and they shouldnt be so quick to start blameing other people for thier mistakes. I hope you can get this straightened out so your boss doesnt blame you.
((((Hugs)))) Tianna
2 people like this
@p3halliwel2005 (3156)
• Philippines
2 Jun 08
Ohhh that is horrible. I work in a promotional products company which we have our clients needs shipped to their location. There are times the shipper make mistakes but we don't argue about it with our clients we check on the problem and give a reasonable solution to what happened. When things like this happens sometimes we just give them the items for free or give them a big discount. But never do we argue or blame each other. That girl needed to be thought how to run a good business and how to keep a client. They are wrong in what they did. I am sorry to hear that happen to you. When my clients get a problem like that from me sometimes I ask them for me to explain what happened to their boss so they won't get scolded at.
1 person likes this
@mizcash (685)
• Canada
18 Jun 08
We all have these days and sometimes it seem like it's going to last forever. But sometimes in life there are lessons to be learnt from situations that happen to us.You will learn lessons from these crazy people because you are enrol in a full time course called life.
@Elixiress (3878)
•
2 Jun 08
Some people will do anything to get out of being blamed, the best thing you can do is just put it behind you and get on with your job and don't let his woman get to you any more. Also if you have to ship anything else then do it through another firm is possible, if they are wanting your business then they are going to have to treat you better than that.
1 person likes this
@kaezy_kulet (2465)
• Philippines
2 Jun 08
i think that lady really wanted to put all the blame on you so that they will not have a bad record from your boss so that you will continue to let them ship your cargos.
1 person likes this
@sk66rc (4250)
• United States
2 Jun 08
It definately sounds like it was her fault... For future references, when setting up a delivery or shipment, ask her to email you or some sort of way of messaging you for the confirmation... Tell her to give your a call with definate confirmation & if you don't answer, leave it on a voice mail or some sort of messaging machine... And if she calls, don't answer so she's force to leave a message... That way, you have a definate prof that she has confirmed the dates... I work for retail store & I sell appliances... I deal with different vendors reps as well... One time, customer called & told me he needed parts for his broken fridge... I called my vendor rep & he assured me that he will ship the parts out directly to my customer's house with in 3 days... I understood that "shipping it out" & "arriving at customer's house" were 2 different thing so I asked him over & over again that the "customer will get it" in next 3 days... He said yes... It will arrive at customer's house in 3 days at the latest... So I called customer & told him that it will be there with in a week... But changes are, it will show up little sooner... then I called my vendor guy to email me a confirmation of our conversation & what he has promissed me, the time frame... When customer got his parts 3 weeks later, I tried calling the vendor guy but he kept denying that he promissed the time frame... So I forwarded my vendor's responce he sent me to my customer, himself & to his boss... He no longer works for that company & the new vendor rep is great...
1 person likes this
@iZoran (111)
• Serbia And Montenegro
2 Jun 08
It seems to me the woman was in twice the position as you, i.e, she would be shouted at by her boss and your boss, so she took the easy way out and blamed you.
What you need to do is to always allow for other peoples inadequacies. The next time you need to make these kind of arrangements do not rely on the fact that you have fulfilled your role, give a follow up call to confirm arrangements have been understood and scheduled correctly. This will not only prevent mistakes like this happening again, but also put the blame firmly on the other persons shoulders. It will also boost your efficiency status with your boss, once he knows how you are it won't even enter his head that you could be in the wrong.
1 person likes this
@heleni0 (322)
•
2 Jun 08
Eugh, i'm sick of people not taking responsibility for mistakes they've made. It's so frustrating. Obviously she didn't want to end up in your boss's bad books so blaming you was an easy way out of trouble. Is your boss really mad at you? I'm sorry you're so stressed out over this. It's good that you're sticking up for yourself though. You did nothing wrong and people should know that!
1 person likes this
@DANDOY (9)
• Philippines
2 Jun 08
hi ayessa!
that is good that you keep your stand..
and your boss is just mad because of the possible effect of the delays..
but from your story your boss still sided on you...
the confusing thing in the story is about the lady apologizing but the daughter is blaming you..so unprofessional..
and i would like to advice you in a way that you shouldn't have shouted back..things won't get on the right track if anger strikes..
it is also a sign of unprofessionalism..
well, control yourself next time..
again.. you are brave to make a stand...
1 person likes this
@celticeagle (159222)
• Boise, Idaho
18 Jun 08
I don't blame you. I am sure that you have a good rep with your boss. Perhaps the daughter had not talking to the lady/mom before coming there to your business and didn't know of her change of heart. I am glad she did finally apologize to you. I would find another trucking company. If anything like that happened again I would present the information on the other company. Maybe you should record your dealing with them from now on.
