Restricted Paypal Access

United States
July 13, 2008 7:41am CST
Yesterday, I got an e-mail saying that my Paypal account was restricted because a third party tried to access it. I went to the website and had to change my security questions and passwords before I could use the site again. I was wondering if anyone else has had this problem? I have no clue how a third party could try to access it without my permission. I wonder if they did this so that I would put my security questions in as a part of a new security system they're building.
5 people like this
9 responses
@dragon54u (31636)
• United States
13 Jul 08
Those emails are usually scams. Be sure to forward that email to spoof@paypal.com and see if it was, they can tell you. All those kinds of emails that I have received have NOT been from paypal! They set up a site that looks exactly like Paypal and now they have access to your account! Take steps immediately to secure your account! Contact Paypal and let them know what happened before it's too late. These emails are rarely legitimate.
4 people like this
@dragon54u (31636)
• United States
13 Jul 08
I'm very relieved to hear that! I always forward the emails to them first, and have never had one that was legitimate. I'm glad you weren't scammed!
2 people like this
• United States
13 Jul 08
I always forward them, too. Usually, I go straight to the site by typing the address in and see what's going on. If there's nothing going on there, I will forward the e-mails. There are certain things in the e-mail that tell you it's legitimate, too. They give out tips in that regard on their website.
2 people like this
@karagala (447)
• Philippines
18 Jul 08
brilliant course of action. I would have done the same thing too. I used to receive similar mails too but they were referring to my older paypal email - the one that I stopped using...so I just threw em all to the spam folder. Thanks for that spoof@paypal.com. Will send these mails the next time I receive these kinds of mail.
• Lubbock, Texas
13 Jul 08
It has been many years since I got a legitimate e mail from paypal that said to change my password. I don't remember the reason they gave. It seems that someone had hacked their security, and they were making everyone change their password every month or 6 weeks or something like that. Like I said it was many years ago, but it seems that there was no link in the official e mail. It clearly stated that you had to go to your account and log in. The phishing ones that I get now come to an e mail that isn't even linked to my paypal so they're easy to spot. I'm glad you got that all taken care of. I haven't gotten anything legit from paypal recently except payment notices.
• United States
13 Jul 08
They did have one link and it definitely linked to Paypal, but I didn't use it and went through my browser instead. All it said was that my account was restricted due to some kind of security breech, but it didn't tell me why. I had to actually go into my account to see what the problem was. I wish they had given me some detail as to what and when the breech occurred.
1 person likes this
@LouieWpHs04 (4554)
• United States
13 Jul 08
Eh. You might want to check the email you responded to immediately. It may be a "scam email" in which case you could have just posted your information into a third party's computer to steal your information! Did you follow the link in the email? Always Always if you get an alert like this, don't follow any links & make sure it's paypal's email. Just go to the actual paypal site through means of typing it yourself & log in to check to make sure that there was actually an alert like this! If there wasn't anything you can find on the actual site, change your information again immediately to something totally different! G'luck!
• United States
13 Jul 08
Sorry. Just read over another post to a response someone made as I was posting this and I realized that you already mentioned that you went directly through paypal's site the proper way! My guess is that maybe your account actually got "phished" which is basically the equivalent of someone stealing your password. I figured out that some sites can steal your passwords just by going to their site without even entering your information. I found this out the hard way! The thing is I usually get alerted more or less immediately if I cross over to the wrong site, so unless the scammer is sitting there at the computer at that very moment there is no way he'll get to my information before I have time to change it. A third party could just as easily TRY to access your account just by knowing your email you use for paypal. It's best to if you get this alert and it's official, drop any new programs you've started for means of earning online or otherwise. Also, possibly even drop old programs you haven't been paid by or have always seemed shifty to you. Some sites are known to get you to join up & if you use a "universal" password, they try to use the password you signed up with them for your paypal account that you provided and in some cases, it does work and people get scammed. Maybe more research into programs you join up into is needed? Possibly even if you use a "universal" password as in, the same password for everything you do a change is in order?
1 person likes this
• United States
14 Jul 08
That's what I think happened. I signed up for this one site that didn't pay. So, after a month or so of qualifying for payout, I gave up. I use different passwords for different things and use a more secure password for financial things, like banking, that I would never use on any other types of sites. I'm usually pretty careful about signing up for sites and generally pick ones that have been around and I know people have been paid at. But, you never know, things can even change at those sites, too.
1 person likes this
• United States
13 Jul 08
Its a way to get to your Paypal account. I just put those messages in the spam folder. Nobody is trying to get into your paypal account. Its a phishing scam, don't fall for it. I have my paypal account set up to let me know when there's a deposit, that's it. Any other e-mails are unwarranted and I just delete them.
• United States
13 Jul 08
That is wierd. I have had a paypal account for over a year and never gotten that. Well, as long as you changed your password and stuff in time I guess it all worked out.
2 people like this
• United States
13 Jul 08
Yeah, I've had this account for 8 years and never had this come up. Everything's OK and nothing else has happened.
1 person likes this
@bibek4 (86)
• India
14 Jul 08
try to use a good anti-spyware software like norton has released once very soon. i think your computer is fully attacked with spyware by which the third parties are getting you informations very easily. i have experienced this problem very much
1 person likes this
• United States
14 Jul 08
This was a real e-mail regarding a real security problem that was actually on the site. Also, Yahoo uses Domain Keys and it also confirmed that this is an e-mail from Paypal. I was basically wondering if anyone else had had to update their security questions on their site like I did and got the same e-mail.
• Canada
13 Jul 08
That happened to me once. here are people out there who have othing better to do than to try things till they get the right numbers, or find ways to rip off people's information. When that happened to me my bank account connected to my PayPal was cleaned out to the tune of $500. Boy was I mad!!! I got it fixed that day though. I had to change all my info, too. It was a big hassle, but PayPal and my bank were helpful, and I got my money back.
1 person likes this
• Canada
14 Jul 08
I had a similar letter a few weeks ago. I sent a copy of it to paypal. They wrote me back and said it was a scam and that I did the right think by not going to my paypal account via that letter. I have to admit I wasn't expecting that response from paypal because this letter looked more legit then any other scam letters from so called paypal.
1 person likes this
@DonnaLawson (4032)
• United States
13 Jul 08
I never pay any attention to the emails that are supposedly from Paypal, they do want you to put in information so it can be stolen from you.. I always checked my paypal account on a daily basis and if everything was in order, then I always deleted any emails about Paypal..
1 person likes this