Waiting in line...

@msedge (4012)
United States
July 15, 2008 2:13pm CST
We went shopping last weekend and when we were about to pay there was a lady that was already there paying at the same time talking to the cashier.We waited in line for so long that they never cared for us that we were.They continue talking and didn't think of us that we were waiting for them to finish so we could pay our stuffs also.My daughter was complaining to me we were standing there for so long and still they keep on talking so what we did we moved to another cashier and i was glad we were entertain immediately there.Did this happen to you?What did you do?
6 people like this
16 responses
• United States
15 Jul 08
You did the right thing, to a point. You really should have let the manager know what happened, because such a cashier would result in many lost customers. I don't have your patience, so I would have brought my stuff to the manager and told her why everything would have to be put back on the shelves, and I would shop elsewhere. If the manager doesn't know, nothing can be done to correct it, and clientele would be lost without any obvious reason.
2 people like this
@msedge (4012)
• United States
17 Jul 08
I know i should have done that but i was also worried because we took so long there and my hubby was waiting outside so i just forget about it.
• United States
17 Jul 08
Sorry if I don't let you off the hook. You could have called as soon as you got home. People in this country are desperate for jobs, and they would be grateful to have them. If you were the employer, which of them would you want on the payroll? Besides, we all need to stand up for our dignity. I can't believe I just wrote that, but I'm finally coming out of my shell! It's better late than never!
@msedge (4012)
• United States
27 Aug 08
I understand your point.Next time i would not let that happen again.
@mscott (1924)
• United States
15 Jul 08
This is one of my pet peeves. I hate waiting in line, and sometimes I understand it is just because they are busy, but when clerks are messing around and talking that drives me crazy. once this happened to me at the grocery store, same situation, and I had a full cart of stuff. When finally they decided they were done talking I unloaded everything in the cart and she began to ring it up. I went right to the service desk and told them I wasn't going to buy any of the stuff. The manager looked at me and I told him the exact reason why. he gave a disapproving look to the clerk you was just standing there with a few of my items in hand. He apologized and said he would talk to her. I said thanks, but I still don't want to purchase anything from a store who treats people like this. I don't really know what happened to the items or the clerk. I have never gone back to that store. We have 1 other within a block and a bunch of others to choose from.
2 people like this
• United States
15 Jul 08
good for you!!
1 person likes this
@msedge (4012)
• United States
17 Jul 08
Well, thast good that you did really spoke out.They should learn a lesson.
@dogsnme (1265)
• United States
15 Jul 08
I've been in that situation before too. It's disrespectful and inconsiderate on the part of the people that are slowing things down. I hate that.
2 people like this
@msedge (4012)
• United States
17 Jul 08
I hate that too specially my hubby was waiting for us outside.
@cher913 (25844)
• Canada
15 Jul 08
oh that is so annoying! i hate standing in line to begin with and i find it very difficult due to very bad knees. i would have said 'excuse me, are you finished?' lol i am sure i wouldnt have been that rude, but still!
2 people like this
@msedge (4012)
• United States
17 Jul 08
I was just trying to observed if they would really feel guilty that we were waiting in line for so long for them to finish but i can't wait anymore.They never cares!
@bowtieguy (5916)
• United States
16 Jul 08
This has happened to me before, not recently but it has happened. I would noramlly do what you did if another lane has opened up. If not I would kindly make my presence in line aware to the cashier and the customer. If they still insisted on continuing their conversation I would probably find a manager or supervisor and ask for their assistance in resolving this matter.
1 person likes this
@msedge (4012)
• United States
17 Jul 08
Thats right!I think its the best thing to do.
• Australia
15 Jul 08
I'm with you in that I hate waiting in line ,then they stand for five minutes holding a conversation ,some of us do have other things to do.
@msedge (4012)
• United States
17 Jul 08
Right!Sales people should understand that.
• Canada
15 Jul 08
I do not tolerate that at all. When I am in he same situation I will speak up and remind them that I have grocceries, a bus to catch, or something else that I need to do, and that waiting in line was not one of my major plans for the day. I beliee that usiness is business.
1 person likes this
@msedge (4012)
• United States
17 Jul 08
Thats right!I was just being considerate and patience but still they never think of us.
• Hong Kong
17 Jul 08
I seldom experience that where I live because we are very efficient and if the cashier is talking to someone, she has to be really quick, otherwise we could get annoyed and complaint. Well, I guess it's just a cultural difference. We move so fast that we won't talk to anyone in the service industry.
@msedge (4012)
• United States
23 Jul 08
It should be that way because sometimes we are in a hurry and if this happens its really disappointing.
@jillhill (37371)
• United States
16 Jul 08
This has happened many times....I wonder what they are thinking..I recently stood in line after work when I was tired and ready to go home while the cashier visited with the customer ahead of me....I had a hard time not saying something. I believe in customer service but keep it short! Next time I might say something!
@msedge (4012)
• United States
17 Jul 08
Yes me too!
@scaflone8 (190)
• Philippines
16 Jul 08
Yeah that happen to me when this lady was standing next to a European guy i was in line to leave my groceries at the baggage counter. All of a sudden she acted as if she knows the guy they kept talking and talking and i can see on the guys i that he has no idea who this lady was. she kept bragging about her travel around the world and how she could speak different language and the guy just kept nodding to her every words. My face was so pissed i was ready to kick the lady out of the line because she stood there for 15mins or so and not moving. She was the next one to be served and there was only one line for the counter. thank God the Security guard ask her to move if she didn't have any business there because we were all pissed behind her and ready to kick her head off. hehee
@msedge (4012)
• United States
17 Jul 08
@planejane (188)
16 Jul 08
Ooo, this is SO RUDE! I can't stand when this sort of thing happens especially because there is simply no reason for it. There have been times when I've walked out of a store because of such rudeness and I will usually send a letter and / or talk to management about it. I'm sorry that you had such a bad time of things.
@msedge (4012)
• United States
17 Jul 08
I promised to myself it will never happen again because i will make a complain if it is.
• Canada
16 Jul 08
Yes this happened to me recently. So I just moved up to the counter and started putting my things on the counter to prepare to pay for them They got the hint and ended their conversation. Then the clerk apologized to me. When I was younger I might of waited in line but the older I get the bolder I seem to get. I don't know if that is good or bad. What do you think?
@msedge (4012)
• United States
17 Jul 08
As customers we ahve our rights too and i agree with you,.Age is not an exemption. The things is they should do their job
@deemazing (395)
• United States
16 Jul 08
Oooh yes this has happened many times. However, I'm not as nice or patient. I'm a very nice person but when there is a reason to be angry, I'm angry. I would straight up say to the cashier "yeah why don't you give her your phone number and call her later, we are paying customers too."
@msedge (4012)
• United States
17 Jul 08
Oh yeah!Thats customers right and its just right to do that.
• Philippines
16 Jul 08
good day.. those are just one of the things I can't tolerate. I mean if they are old friends who just met recently, they can talk after working hours right? and not cut some minutes off by talking. It's somewhat cheating the clock doesn't it. If the customer is complaining then it's only proper to close that section until the matter is resolve than let the customer wait endlessly like fools and waiting for them to finish. It's need some common sense.
@msedge (4012)
• United States
17 Jul 08
Yes,they should not be talking during working hours and would have waited until shes off to work.That was very annoying!Next time if it happen i will never tolerate it.I was just in a hurry at that time so i was not able to make a complain.
@ayrin03 (318)
• Philippines
16 Jul 08
I hate waiting in line. Hmmm, it's wrong that you allowed that thing. At the first place, its out of the business. If they want to talk they can meet outside. And how insensitive the costumer and even the cashier the were. You have to report sometimes those they forgot that they were in work/ duty.
@msedge (4012)
• United States
17 Jul 08
Yeah, i know they should learn a lesson but i was in a hurry at that time.Next time i won't let that happen again.
@magojordan (3254)
• Philippines
16 Jul 08
It's really annoying when those things happened. Being ignored by staff is really very annoying and it makes you feel really. I think you should have complained to their manager for that unruly behavior. They should have been doing their job not ignoring you while they are chatting. If this should happen to me I would really tell their manager for the proper action to be done.
@msedge (4012)
• United States
17 Jul 08
I know i should have done that but mu hubby was waiting for us outside so we were kinda in a hurry so i just never do that.