Laptop keeps shutting off on its own

United States
September 26, 2009 3:33pm CST
Although especially when it's plugged in and the mouse is plugged in...or when I shut down digital line detect and command client in task manager. The charger doesn't seem to be the problem, since it'll turn off with or without it (just more often with it). I took out the battery and left the charger in, and that didn't help, it still turned off. I've run start up repair, a variety of anti-virus programs, cleared the history, defragmented...pretty much every thing I could think of. Nothing's worked. Finally I broke down and tried to reset the system to factory settings using CTRL+F11 at start up -- but that failed to work too. The computer doesn't shut down in safe mode...but as you all probably know, a person can only do maybe half of the stuff they could do out of safe mode IN safe mode. My laptop's a dell inspiron 1501...and they didn't ever send me a vista installation disk -- it came pre-installed. Does anyone know what I can do that won't cost me any money...and is it worth it getting this one repaired...or should I just try to trade this one in for another one?
4 people like this
7 responses
@tdemex (3540)
• United States
26 Sep 09
It's a dell that's your first problem! LOL! You sure your fan is running? It could be over heating? My company provided us with Dells and they were crap! No offense! I always buy HP and have never had a problem That's 4 laptops 2 desktops 4 printers and 2 digital cameras! Good record! Sure wish you luck! tdemex
2 people like this
• United States
26 Sep 09
Nope, first it was in a bit of a chilly environment, then average temp, then warmer...made no difference. And yeah, the fan runs. We checked for dust as well. Lol, that's what I keep hearing. I'll try to look beyond dell if I end up having to get a new one (which I prolly will).
2 people like this
@GardenGerty (157555)
• United States
27 Sep 09
I have an HP, love it, but my computer geek nephews swear by Dell. After I replaced that little part on my plug, my HP is fine now.
1 person likes this
@sasalove (1709)
• China
27 Sep 09
Fortunately I did not use Dell if it is the problems lie. We used the PHILIPS here in our office and it functions well. Just suggest to change another main board if the computor is old enough so that you can utilize more time to earn more money. Maybe the money will be back soon if you changed a new running computor. LOL!
1 person likes this
• United States
26 Sep 09
Frankly, I stopped by to say hello! I'm totally in the dark when things like this happen! Joanne
1 person likes this
• United States
26 Sep 09
Lol, hi Cobra. I haven't been around much. =o Busy life. How've you been?
2 people like this
• United States
27 Sep 09
I'm glad your surgery went well! I'm glad to be back on here too. ^_^
• United States
26 Sep 09
Healing from more jaw surgery, but glad to see you here again!
1 person likes this
@GardenGerty (157555)
• United States
27 Sep 09
Some of those problems are beyond me, but our laptop spent a while with similar problems. We had it checked by three shops. We bought a new battery. Finally, this youngster in a hole in the wall shop looked at it. The connector from the power cord to the computer was fried. $35 repair. I hear good things about Dell.
• Philippines
28 Sep 09
I also have a Dell Inspiron laptop. It's a 1525. Dell itself is a problem. Their customer service is crap (especially when your warranty had worn off). Do you still have the warranty? You could send the laptop to them and have it fixed without paying. Trading a malfunctioning laptop is not a good idea. Do you have a friend who uses a Dell laptop too? Maybe s/he could lend you her/his Windows Vista CD. I had my share of re-installation/resetting to factory settings/blue screen problems. I am hating my laptop now but I do not have any choice because this is the only one I have. I had intentions of dumping this or selling to somewhere to get something from it. However, I cannot lose it because I am a Computer Science major; I need a laptop badly.
1 person likes this
• China
27 Sep 09
Automatic shutdown laptop There are many reasons, first and foremost to exclude the software problem, the most thorough way is to reinstall the system. Another important reason is that the internal cooling system, notebook computer problems, CPU temperature is too high will lead to automatic protection shutdown. The hardware may be the motherboard, power supply module or a battery failure. If you exclude the software problem, it is recommended to send as soon as possible repair professional repair point. This article is taken from: IT question mark net
1 person likes this
@AD1970 (116)
• Canada
27 Sep 09
I think you erased the install partition. Now you probably need the install disks to reinstall Windows. I bought an Acer laptop and though it did not have the install disks, the first thing it makes you do after setting up your computer is to make a backup installation DVD (in addition to the partition on the hard drive). I assume Dell also had something like that, but I guess it is too late for it now. I do think you need to reinstall windows - could be a nasty virus/trojan doing all the weird things. Once your computer gets infected, it is VERY difficult to remove infections.
@ample03 (403)
• India
27 Sep 09
As you said the same happened to me, I have an Acer... It used to shut down automatically. When I tried to solve the problem on my own doing all possible things (installing an updated antivirus etc) it became more worse and prevented me to login to my own computer. And ultimately it started shown black screen. I was so astonished to see the behaviour...!!I got sure it was a virus, and a dangerous one. I carried on my probe and thought that I should solve the problem very soon and easily...!! As it was not even running in safe mode one of my friends told me to boot with a bootable CD and check my partitions. The system booted well to MSDOS prompt and I was spellbound to see that no partitions were there... I tried to run FDISK, the oldest and simplest partition making utility, but it failed to do so...but I did not lose my hope at all. I thought that Linux would be better, I booted with a free Linux CD from the friend and I was so happy to see that all the partitions were intact!!! Immediately I took my system to Acer techinicans, they Installed the OS for me and now its running ok. I have installed AVG free and update it on regular basis. In conclusion I can say, as you all know the issue could be caused by software or hardware issue or errors, a virus( I was attacked by a deadly worm),and Operating system issue or error. I hope soon everything will be solved for this mylot friend. Good luck
@AD1970 (116)
• Canada
28 Sep 09
Hey, just be careful. AVG is very good at keeping infections at bay, but it can miss some viruses and then, you will start having problems. And once infection occurs, AVG sucks at trying to remove it. I highly recommend Avira antivirus! It is probably the best free antivirus/antispyware in my opinion and is quite effective.
@skysuccess (8858)
• Singapore
27 Sep 09
xParanoiax, Since your laptop is running on the new Vista OS, did you check if your current configuration is fitted to the requirements of the OS? How much RAM do you have on your laptop? It should be at least 1GB not forgetting that more will be required if you are running several applications and games. Other than the resources problem, it will be the laptop's motherboard. Now, if your set is still within warranty coverage, then I suggest that you bring it in at the soonest possible for them to address the issue. If it's warranty has expired then you would have no choice but to buy a new set as repairing the motherboard is really not worth it as the cost is quite comparable to that of a new set. Hope this will be of help and if that warranty is not expired yet, then do hurry!
• United States
27 Sep 09
Well, about a week ago...my computer mysteriously had more than 22 used Gigabites..that's over half my memory. I was baffled, as I hadn't installed anything and in fact took several things off with little to no change in the memory. And last night after having it on safemode for the evening and running diagnostics...it did a memory dumo and fix upon shutdown...and upon turning it on this morning -- it acted completely fine and like normal! I can't imagine, because after all that, I was sure that I had a corrupted systems/crappy motherboard. Unfortunately, this is a three year old computer. I only got internet on it in the past two months. I'm way past warranty.
1 person likes this
• Singapore
28 Sep 09
xParanoiax, Not sure if I am right or wrong here, but doesn't Dell have a longer warranty period for the motherboard? Anyway, if the motherboard is really faulty, then I would suggest that it's time to purchase a new notebook.