I think someone stole my identity!

@koalatbs (2229)
United States
July 1, 2010 10:19am CST
This really stinks... my phone rang this morning and the caller ID showed a bank's name that we have an account with. They'd called yesterday for my husband and left a message for him to call them. He got home late and left early this morning so he didn't get a chance to return their call. Since they called again today i picked up the phone and the lady confirmed we had an account with them that was up to date on payments but she was offering to help us consolidate our bills. She said "I see you have a mortgage" and I quickly said "No, we don't have a mortgage. We rent an apartment." BIG RED FLAG!!! I asked her about it and she said that it looks like there were two separate mortgages taken out, both in 2006! She gave me the banks name so I guess we're going to have to check our credit report like ASAP! I'm scared to what we might find. Thank goodness this lady alerted me. What should I do first?
4 people like this
24 responses
@Ldyjarhead (10233)
• United States
1 Jul 10
Don't panic yet. Did either of you have mortgages previously? If so, that's what may still be showing up. I know when I divorced and he took the house and payments, it stayed on my credit report for quite a while as being active in my name too. It wasn't until I bought this house and looked at everything closer that I was able to contact the credit reporting agencies and have it cleared out of my name. Since she gave you the bank information, start by calling them first and see if it's something either of you did before that's still hanging on. If so, you can provide whatever information is necessary to the credit reporting agencies to get it cleared up and your name taken off.
3 people like this
@koalatbs (2229)
• United States
1 Jul 10
OMG... this doesn't look good! I just looked up the bank and it only has offices in central Minnesota! Yikes... not anywhere even remotely close to home. :(
1 person likes this
@Ldyjarhead (10233)
• United States
1 Jul 10
This may not be the case for you, but even when a house was sold it showed up on my report until I took the steps to have it removed. Whatever the case, stay on it until you've got the right answers. Also, are you sure that the woman that called you was legitimate? Did you give her any of your personal information?
1 person likes this
@koalatbs (2229)
• United States
1 Jul 10
I am pretty positive that the lady that called is legitimate. I didn't give her any information at all. We have an account with them for a mattress we bought a couple months ago. She said our account is up to date, which it is but she was offering to make an appointment with us if we'd like to come into her office to talk about consolidating some of our loans/debts, etc. Then she mentioned the mortgage. She wasn't pushy or anything and was very nice. After telling her we do not have a mortgage, I told her I'd talk to my husband and we ended the call.
1 person likes this
@savypat (20216)
• United States
1 Jul 10
Get your report, this will tell you the information needed by you to contaact the mortage companies. Then contact your bank and stop any payments to them. Next you need to go to your Title Company and find out if there are liens for these loans on your property. You can also get more informaiton about where these came from on their report. Next contact the lendersand go as high as you can getting the necessary information. don't be surprised if yu find out these loans were sold to someone else. Hopefully the Title Company will have that information also. Make sure that all questions and anwers you get from any lenders are followed with a certified, return rectip letter stating on what date, at what time you talked to --------- person and this is what was said. Keep copies for yourself. After you have gathered as much information as you can contact the credit companies, there are three of them, and tell them what is happening, then send them a letter also. If this thing gets really nasty and you have to see an Attorney you will be in much better shape if you can show that you reacted as soon as you discovered this situation. On the other hand you may luck out and find it's all a scam. It may be because you should have noticed money going out in payments from your bank, wouldn't you. PM me if I can help
@koalatbs (2229)
• United States
1 Jul 10
Thanks for your help with all this information savypat but I freaked out over this for nothing. LoL! I discovered that these are not mortgages after all. They are my husband's student loans from dental school! We are still going to get our credit reports checked. This situation was a reminder that we should check them again. Even though this particular situation turned out to be nothing it doesn't mean there isn't anything to worry about. We should still check both of ours individually just to be on the safe side.
@savypat (20216)
• United States
2 Jul 10
I am so glad it turned out well.
@BarBaraPrz (45523)
• St. Catharines, Ontario
1 Jul 10
Don't do anything over the phone! Go directly to the bricks and mortar branch of your bank. http://www.thinkglink.com/article/2010/06/22/fbi-scam-report-dangerous-phone-scam-could-raid-your-bank-account
1 person likes this
@BarBaraPrz (45523)
• St. Catharines, Ontario
1 Jul 10
Another mystery solved... maybe. Why would they think they were mortgages?
@koalatbs (2229)
• United States
1 Jul 10
Not really sure. The only reason I can think of is the amounts and that they were loans. They sure the heck were large enough amounts to be mistaken for mortgages! lol
@koalatbs (2229)
• United States
1 Jul 10
I was just looking at the link you posted and then my husband called while on his lunch break at work. I told him about what happened and he told me that those are his student loans, not mortgages! Thank goodness! I feel soooo much better now.
1 person likes this
@sid556 (30960)
• United States
1 Jul 10
Hi Kalatbs, I would go into the bank and talk face to face with them. Is it possible that they have another client with the same name as you as you that they are getting the info messed up with on the computer? I ask because this happens to me all the time. There is a woman who lives just down the road from me with my same name and she is close in age etc. I've even had the bank mix us up when they've tried to pull my account up by my name rather than my account number. Obviously the mortgage is thru another bank and not theirs so I'm guessing that it must be someone elses' report who has the same name as you. Hope it something that simple and easy. You will have to let us all know!
2 people like this
@koalatbs (2229)
• United States
1 Jul 10
I hope it is something simple and easy but I really doubt it. We have a name that probably nobody else in the U.S. has. My husband is from Jordan. But, we'll see. I hope our identities are really messed up because of this whole ordeal.
1 person likes this
@ellie333 (21016)
1 Jul 10
Rather than panic, I would phone your bank as this may not have been a genuine call from them and ask if anyone had tried to call you re this. If you do not have a mortgage I cannot see how this can be attached to you or your husband. Tell the bank what this woman said and then go from there. Hope it all works out. Huggles. Ellie :D
1 person likes this
@ellie333 (21016)
1 Jul 10
Even so it could be someone using that number somehow. I would get it checked.
@koalatbs (2229)
• United States
1 Jul 10
Oh yes, we will be checking it out. Not sure if these mortgages are supposedly showing up for just my husband, myself or both of us. Will find out soon, hopefully.
@koalatbs (2229)
• United States
1 Jul 10
I found out it was a genuine call because I looked up the phone number and it is the exact number for that bank.
1 person likes this
@celticeagle (159221)
• Boise, Idaho
1 Jul 10
I would take all precautions that you can. I would go down to the bank and ask them for secured accounts. Whatever up to the minute security you can have on the accounts. Some banks have thumb prints that you can use, etc. I would definitely check all three credit companies. If there are questionable things on any of these reports I would do research get any varification you can and then write notes to add to these credit report companies explaining the fraud if that in deed is the case. Ask around and do more research on what you can do to secure yourself in the future in infact this has happened to you. Hopefully she had a wrong name.
@koalatbs (2229)
• United States
1 Jul 10
Very good advice celticeagle! Thanks for your reply however the mystery of the identity has been solved. My husband called me on his lunch break a couple hours ago and I told him what was going on with the phone call and the mortgages. He calmed my nerves and told me that those are his two student loans. He went to dental school and is now a dentist and back in 2006 is when his student loans were opened. Thank goodness. I was so incredibly worried that someone had stolen my identity or his.
1 person likes this
@celticeagle (159221)
• Boise, Idaho
1 Jul 10
I wondered if this wouldn't turned out to be the case. I am glad it got straightened out and now you don't have to worry about it anymore.
• United States
1 Jul 10
First check it out with your bank before you panic. A few years ago I had my identity stolen and as soon as I confirmed it really was stolen I reported it to the police. Put an alert on the three Major Credit Bureaus. Alerted and cancelled all credits cards and got new ones. The police and my bank were also very helpful in how to proceed. It could be a scam. You must go in person to your bank to verify that they really did call. This sounds very fishy to me as they are not supposed to ask for any information over the phone
1 person likes this
@koalatbs (2229)
• United States
1 Jul 10
The mystery was solved... they were my husband's two student loans from dental school, not mortgages. But, it has alerted me that it is time for my husband & I both to double check our credit reports.
@enola1692 (3323)
• United States
3 Jul 10
omg that is scary i wish i could help by giving some advise but i can't sorry but i can keep you in my thoughts an wish you good luck
@enola1692 (3323)
• United States
6 Jul 10
that is a relief thank god
@koalatbs (2229)
• United States
6 Jul 10
Thanks for thinking of me enola1692. However, later that same day I talked to my husband and he told me after I gave him the information that those are his student loans from dental school, not mortgages like the bank had thought from when they checked our credit report. Thank goodness. I was very worried initially.
@lilybug (21107)
• United States
1 Jul 10
I think if anyone were to try to steal my identity they would be sadly disappointed in their ability to do anything good with it. Yes, you are very lucky this woman contacted you and alerted you to this. I really wish you luck getting it all straightened out. I would get a copy of your credit report from all 3 agencies right away and see what else is on there that is not yours. I would call up each one of them and let them know what is not yours. You will probably end up needing to contact the police as well.
1 person likes this
@koalatbs (2229)
• United States
1 Jul 10
Found out those supposed mortgages are actually my husband's two student loans. Thank goodness. It made me think that we definitely should check our credit reports anyway just to be safe. We will check all three for each of us. What are they again? I can't remember the names of any of them off the top of my head. One is something like Experian or something, isn't it?
@dragon54u (31636)
• United States
1 Jul 10
I wouldn't panic. This could just be a phishing expedition. People call claiming to be a bank and even have a call back number and take a chance that you have a mortgage, then reel you into a "loan" which is really a gift to them since you pay a fee upfront. Like Marie Anne said, check your credit report--it's free once per year but don't go to free credit report dot com or anything, those are scams--and if anything is amiss start working on it.
1 person likes this
@koalatbs (2229)
• United States
1 Jul 10
We'll definitely be checking our credit reports. I do not believe it was a phishing expedition because I checked out the phone number and it is the correct number for the bank that called me. It is downtown and it is a very reputable and well know banking institution. We have an account with them for a mattress we financed a couple months ago.
1 person likes this
@dawnald (85135)
• Shingle Springs, California
2 Jul 10
Hopefully it's not identity theft. Maybe it's just a similar name that came up in a search. But I'd say you would want to get a copy of your credit reports and see what comes up first of all. And then it just depends on what it shows.
@koalatbs (2229)
• United States
12 Jul 10
Everything is fine! They aren't mortgages... just my husband's huge student loans from dental school. Thank goodness it was all a misunderstanding.
1 person likes this
@dawnald (85135)
• Shingle Springs, California
12 Jul 10
Phew, thank goodness. That could have been a mess!
@quinnkl (1667)
• United States
11 Jul 10
Hope you called your bank at the bank number and verified it was a real call from you bank. Hope you did not give them ANY personal information over the phone. So many scams out there. Hope your credit identity wasn't stolen. Good luck to you!
@koalatbs (2229)
• United States
12 Jul 10
The call turns out to be a big misunderstanding. It was really a legitimate call from our bank who financed our tempurpedic mattress that we bought a few months ago. However, they assumed that when they looked at our credit report that the two huge loan amounts were mortgages but in reality they were my husband's student loans from dental school a few years ago. Thank goodness. Well, I'm not glad we have those enormous student loans that we have to pay off for the rest of our lives but I am grateful that nobody stole our identities like I was originally thinking had happened.
@quinnkl (1667)
• United States
18 Jul 10
Thank goodness that was all it was! With all the fraud emails and calls happening these days, these kinds of calls are scary.
@kaylachan (57877)
• Daytona Beach, Florida
1 Jul 10
Go through everything you have. Make sure there isn't a clerical error on their part. Perhaps they got you mixed up with someone else. I highly doubt, anything is really going down. But, if you're worried. check every bank statment, credit card statment, anything you can possibly get your hands on for the past four years. If someone was really steeling your idenity, you would have been made aware of it long before now. Four years is a long time. A very long time to be dealing with to go without some other red flag. Its not uncommon for people to have the same name, with different or simular spellings. Its probably an honest mistake which anyone can make. So don't panic. That's the last thing you need to be doing is panicing.
1 person likes this
@koalatbs (2229)
• United States
2 Jul 10
Everything is fine! After talking to my husband and telling him the name of the bank that supposedly we had these mortgages at he told me that those are his student loans from dental school. lol! And here I was freaking out over nothing. Well, we decided we are still going to check our credit reports anyway because it has been awhile since we did so and now is as good a time as any.
@rhodzptc (1317)
• Philippines
1 Jul 10
My question is is it normal for some one to alert you about it, I mean why is it that girl from your bank suddenly alert you for a mortgage that is almost 4 years ago, could it be something that involved them. It is possible that they would manipulate it right? Some one on the bank which has a higher position or I mean some one who has an access and able to tampered your records. How do I know I got a friends who work as an IT from CITIBANK in UK and he told me about this thing could possibly happen.
@koalatbs (2229)
• United States
1 Jul 10
She wasn't really alerting me on purpose. We already have an account with them for a mattress we financed through them a couple of months ago. She was asking me if my husband and I would like to talk to them about consolidating some of our debt/loans. She then said "I see you have a mortgage" and I'm like "NOooo, we don't... we rent".
1 person likes this
@Thoroughrob (11742)
• United States
6 Jul 10
I definitely would check it out, although sometimes I think that they make up some of those things. Good luck to you.
@koalatbs (2229)
• United States
6 Jul 10
Hi Thoroughrob - Thanks for wishing me good luck. It must have worked because it wasn't what I though had happened. Nobody has stolen mine or my husband's identities. After I spoke to my husband on the phone that afternoon and had told him what had happened with teh lady calling me from the bank, he informed me that what were assumed to be mortgages because the loan amounts were soooo high, were actually his student loans from dental school. Yaaaa! Well, not that we have student loans that high but that our identities were not actually stolen.
@carolbee (16230)
• United States
2 Jul 10
Sounds fishy to me. You sure it wasn't a scam to get your account numbers? I would go to the bank for starters, close all my credit cards and open new ones, close my bank accounts if necessary and open new accounts. The small amount for the cost of checks is well worth it. To protect yourself, it's like starting over. I cashed checks at a local casino from two of our checking accounts. This was about 2 years ago. Got a letter from the check cashing service the casino uses that our account numbers and all the information was sold to an outside source by one of their greedy employees. Immediately I went to the bank and closed the accounts. This also means my personal information is out there including my social security number. Needlesstosay, I was livid but nothing I could do about it except protect myself at that point. Have never had any problems as a result of this fiasco. Good luck, carolbee
@carolbee (16230)
• United States
2 Jul 10
Good to hear your situation was also resolved. I am always skeptical about calls asking personal information. Have a great weekend, carolbee
@koalatbs (2229)
• United States
2 Jul 10
Hi carolbee - great advice and I'm glad you're situation was resolved eventually. I'm sure it was really scary and a real pain to take care of with having to change your accounts, etc. Luckily for us this time it turned out to be nothing. I talked to my husband a few hours later while he was on his lunch break at work, he called me. I told him what the bank had said on the phone about mortgages and what bank they were supposedly from. He said that they aren't mortgages but they are his student loans from dental school. Thank goodness!
@drannhh (15219)
• United States
12 Jul 10
I am concerned that the woman may have been phishing. Are you sure she was actually connected with your bank? I am suspicious of this kind of call.
@koalatbs (2229)
• United States
12 Jul 10
It turned out to be a legitimate phone call from the woman at the bank. However, she was mistaken when she mentioned mortgages. They weren't mortgages at all. They were actually my husband's two student loans from dental school. Thank goodness, because I was freaking out thinking that somebody really did steal one of our identities. But alas, it was all a misunderstanding. Thank goodness!
@bestboy19 (5478)
• United States
1 Jul 10
I'm glad your mortgage mystery has been solved, but maybe this was a warning? Perhaps you and your husband need to take steps to protect yourselves just in case someone does try something in the future. It couldn't hurt.
@koalatbs (2229)
• United States
2 Jul 10
Thanks bestboy19. We decided we are going to check our credit reports anyway. Like you said, now is a good time and maybe this was a warning.
@dorannmwin (36392)
• United States
3 Jul 10
Call your bank directly and talk to someone there. There is a way that criminals are able to spoof phone numbers so that it looks like they are calling from anywhere and it sounds like this could be the case in the situation. They are phishing for information so that they will be able to steal your identity. I would go ahead and also check your credit report just to be sure, but I'm pretty sure this is someone that is trying to get at your identity instead of a way of informing you that your identity has already been stolen.
@koalatbs (2229)
• United States
6 Jul 10
It turned out to be my husband's student loans, not mortgages. Thank goodness.
• China
2 Jul 10
Really?are you sure you nees leakageing you personal informations to anyone ,and you didn`t aware it ?May be some one stole your ID and informations for some fraud ,you need call cap and bank ,and checking recently you any different account ,be carefullu even this is just a false alarm.
@koalatbs (2229)
• United States
2 Jul 10
It turned out that they weren't mortgages markmarslu. They are my husband's student loans from when he went to dental school a few years ago. Thank goodness!