Poor service of Insurance Company
@Professor2010 (20156)
India
November 12, 2010 12:53am CST
Friends, my wife had a Health Care policy, under a very popular insurance company in India. The branch office is in my city itself. I regret to tell that this has expired on 7th November 2010. The renewal notice was sent to our home, via a courier service in my city itself but that reached me on the afternoon of 7th November, so it was not possible to renew it.
I gave an email to their customer service to know, who is responsible for this, the insurance office or the courier service provider? But I have not received any reply. This certainly is an example of very poor service. 
[i][b]For sending letters and parcels I always rely on the SPEED POST SERVICE of our post offices in India. I also use post cards even now.
What about you and your place?
[/b][/i]Professor
I gave an email to their customer service to know, who is responsible for this, the insurance office or the courier service provider? But I have not received any reply. This certainly is an example of very poor service.
[i][b]For sending letters and parcels I always rely on the SPEED POST SERVICE of our post offices in India. I also use post cards even now.
What about you and your place?
[/b][/i]Professor
5 responses
@Graceekwenx (3160)
• Philippines
15 Nov 10
Paps. I work in an insurance compnany. It is usual practice that we send the renewal notices 2-3 months prior to renewal. In cases like these, i would suggest that you reply to the "delayed" renewal notice via email. Support your renewal advise via telecon and mail; that way, they wont have a reason to say that they cannot renew it. You can also contact the agent who referred you to the insurer.
1 person likes this
@Professor2010 (20156)
• India
15 Nov 10
Grace beta
The agent has left the job, i had rang him, i talked to the BM too, he said he was sending a man soon, none turned up, i got her insurance done afresh with another company with new features..
Thank you so much for your suggestions.
Professor. . Cheers have a great day ahead.
God bless you. Welcome always.
@dorannmwin (36392)
• United States
15 Nov 10
I have to be completely honest, since we moved to our house a year and a half ago, I haven't sent anything through the mail because we've had a lot of problems with our mail service. There have been three things that I've mailed out and the haven't had proper handling and have been returned to my house destroyed. So, I will either send something through alternative shipping methods or I won't mail anything at all.
1 person likes this
@Professor2010 (20156)
• India
15 Nov 10
Thank you so much for sharing your opinion.
Professor. . Cheers have a great day ahead.
God bless you. Welcome always.
@Professor2010 (20156)
• India
14 Nov 10
No reply to my email till now
I got her health insurance done by a new more reliable company..
Thanks for response.
Professor. . Cheers, have a great day ahead.
God bless you. Welcome always.
@AjaySinghBaghel (5506)
• India
12 Nov 10
Hi Sir,
It would be better to get notified on email or any other electronic way instead of Postal Service. There are many players in Insurance industry and because of that service and other benefits for us shoul dincrease but that is going down.
All my Insurance and other premiums are paid online and I get a timely reminder on email, so there is less chance of missig payment or renewal of policy.
I would suggest you to go for ECS or Auto debit facility.
Thank You and have a great time ahead.
1 person likes this
@Professor2010 (20156)
• India
14 Nov 10
Hello Ajay
Today is 3rd day, but no reply yet, in the meantime i got a new insurace with another company..
Thank you so much for response and suggestion.
Professor. . Cheers, have a great day ahead.
God bless you. Welcome always.
@RONDOLAWE (774)
• Indonesia
12 Nov 10
it seems the delay is caused stagnation point and at least a courier for an introduction to various places and could be a buildup of the letters so much that today is the input to the post office but next week the new undeliverable because of the many that must be delivered, you must already understand what I mean
1 person likes this
@Professor2010 (20156)
• India
14 Nov 10
Thank you so much for response friend, yeah i understand what you say.
Professor. . Cheers, have a great day ahead.
God bless you. Welcome always.
