What a great service!

@dainy1313 (2370)
Leon, Mexico
October 6, 2012 3:45pm CST
I was so anxious because I`m leaving to the beach with my husband in 30 minutes, the first time alone, in 15 years, since our honeymoon. And the xbox console of our kids broke this morning!!! OMG! Leaving children alone with my mommy without xbox console? Children were yelling around, complainning at me. The console is on the guarantee time. This 29 oct will be a year when we bought it. I don´t know where the damp ticket is. We phoned microsoft, and what a great customer service... thousand blessings to them, because they made my day!!! They talked by phone with my children. And children are going to have their console fixed, or exchanged by a new one! Without presenting the costco ticket, and without expending cash for the freight. Here in my country is a great service, because almost no one gives this service. They made me feel like an angel , and helped me to prevent a family inconvinient. They solve me this family problem. I can make my bag with total peace, I´m leaving now. Have you ever received some service that helped you arrange a family problem? Blessings, I`ll write you back, if God allows, til friday, when I´m back from beach... dainy
1 person likes this
2 responses
• India
6 Nov 12
Thanks for sharing So you enjoyed the vacation. Here service is poor lol
1 person likes this
@dainy1313 (2370)
• Leon, Mexico
9 Nov 12
Hello professor I understand how frustraiting can be not having a good customer service. That`s why I was surprised with this great service of microsoft. All is the love and care we have for people. Isn´t it? This care and service should be always no matter if they were customers or not. Seems uthopic. But this should be reality. Don´t you think so? Blessings professor... dainy
@Raine38 (12257)
• United States
7 Oct 12
That is indeed a great service, and very fast. I wish I always get a service like that here. Most of the time I have to be really pissed before my concerns are even addressed. Have fun at the beach!
1 person likes this
@dainy1313 (2370)
• Leon, Mexico
12 Oct 12
Hello Raine thanks you for responding! It`s reliable for the companies to treat customers as angels because we can recommend them, it`s free add for them. I hope more companies improve their customer service. I had some wonderful days at the beach, thanks you. Blessings raine... dainy