A new bank fee

I think that's awful..period. I'm one of those "grandma generation" people as you call them and I do use a debit card. I never use the ATM because of security reasons and I don't want to be robbed. I use the debit card all the time and only go to the bank once every 2 months. When I go, it's to get a roll of quarters for my laundry at my apartment, and I will get cash at the same time. I don't go in and out of the bank all the time and if I had to pay a fee to do this I would find a bank that didn't charge. I still think it's awful for anyone to have to pay this fee. I hope it doesn't catch on here, that's for sure. We pay enough out in fee's and bills now and barely have enough to live on now.

I think it is unfair to charge extra money for withdrawing our own money from the counter. I don’t understand the intention behind the new rule. Are they wanted to avoid the rush in counter? Here in our place no such rule. However, I have seen that more ATM Centers are available. I felt withdrawing money from ATM is easier for customers. Still there is some disadvantages, sometimes the cash do not come out but it will deduct from the account then the customers should rush into the near by branch to sort out this problem. Many ATM centres are available but many are lacking stock of cash. However, here in this place the people more interested to withdraw money from ATM as there is no time frame, most of the ATM are working for 24 hours.

I usually use an ATM machine to withdraw money but there is a daily limit. I need to ask for my money at the counter if it is more than the allowed amount of money. I think a $7 fee to get your own money from a bank counter is crazy. Old people that are retired typically don't like electric machines and prefer to deal with a friendly person like a banking assistant. It is the young folk that like Internet banking and ATM machines. I feel sorry for the old folk that like to speak and deal with a bank clerk. Maybe these old people will change bank account. Vote with your feet if your bank no longer suits you. A switching service can set up a new bank account and then the customer can be happy with his or her new bank account.

But in our country it is reverse. We can withdraw money from the bank counter without any extra fee. But we have to pay some fees for using ATM. I think in your country banks are encouraging people to use ATM. If people gather in the bank counter to withdraw and deposit money the banks have to bear some pressure. I think ATM is a modern system.

That is too expensive fee. They may take all their money and move to other banks which do not charge high fee. In my country, certain banks charge a little fee if people use ATM.

I don't think that the bank will be expensive when they keep our money. They get our money because they believe that they can get profits from them. Why I must pay fee when I would like to withdraw my money?

The bank that I am a member of right now in my country, doesn't charge any fees to get money in the counter nor money in their atm's. Although in the atm's that doesn't belong to them they charge fees and also started charging a monthly fee for having a checking account. Before the bank that I belong to was sold, it used to be free "for life" for having both, checking and savings account. I don't think its fair because it is our money in the first place. Why are we getting charge, just for asking the bank teller that we need money? Lol, they try to make any excuse to charge people for now a days.

I think it is unfair, since they withdrawing their money on where they deposited their money. I know some ATM machines have fees if they withdraw money from other banks and it's fine. But over the counter I think it is not fine to other who still not using ATM cards.

Banks nowadays have a lot of leeway and leverage in setting their own banking policy in my country, they can practically use their discretionary power to decide what sort of customers service they want to provide, they have a choice of providing a free service or a charged service to their account holders base on their own overhead cost, sometime if they think that certain fees or charges are necessary to keep them in the profit loop, they can levy those additional cost to their customers without breaking any banking law, i don't have much of an opinion on this fee, so long as if i am an account holder in that bank, i am given the rights to close or open my account whenever i decide to do so is not violated. If i do a lot of withdrawal from the counter in a month instead of using ATM, i may want to consider closing my account in that bank per se because i can't afford to pay such a stiff fee every time i withdraw my own money, if i am using the counter to withdraw only 1-2 time a year, i may not consider it is such a big deal, it all depend on how frequent i have to use the counter for my withdrawal, i personally understand i am dealing with a for-profit establishment, having to pay for the service is quite a normal occurrence in today commercial world. Whether it is legal or not, i will leave it for the regulator to sort it out.

The banks always have made more money by using many other means. And this extra 7.00 USD for those who withdraw from the Counter and not the ATM is quite an unwelcome thing. I agree, the salary part but then, morally, I see it quite unfair. I have my reasoning too - I think it is mostly the old age people (as you mention too on your discussion) who prefer the traditional method. And these old people do not have a big income in the present day. So definitely the extra 7 USD would be more painful to give away for them. Another reason why I dont support this is - due to the availability of ATMs, Net Banking, Online Payments, Mobile Banking and many more such ways to pay, the number of people who frequent the banks gets lessened. So there is no need for the banks to hire more people and put them in the same branch. More people definitely asks for more salary and hence they should cut down on the recruitment of more people instead of robbing the older generation and making them pay the salary for the extra employees. We all know that over the period, the number of people visiting banks would get smaller and smaller. So why make things more complicated for those who frequent? Instead they can think of making "Pay an extra 0.10 USD" per ATM transaction and I am sure, they would get much more than what they can via the 7 USD per transaction at the counter.

It is one of those things banks do to move towards automation. I feel for the older generations who are comfortable with the more personal ways. My mom is that way, she'd rather stay in line and talk to real person instead of using machines.

Some people still prefer to do their transactions over the counter instead of through the ATM because of security issues. Some ATMs are in shady locations or have been tapped to have scanners that steal your account details. At least if they transact with a bank staff, it's safer. It is also not advisable to withdraw huge amounts of money over the ATM; besides the ATM machines have a limit. But if its just a one time deal, the new fee should be a small price to pay.