What a morning! Given the runaround and not a happy camper....

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Today my SSI(Social Security) is deposited in my bank account. So, I go to my bank account and the balance is less than it is supposed to be. Scrolling down I see that there are two 'preapproved' payments to Microsoft taken from my Paypal account. No money in there so it came back to my bank account for payment. So, it was only $5 but still I know nothing about it and certainly DID NOT authorize this. I know my GS has Xbox and he is the only one that could have done this. He must have bought a game using my credit card. I did buy an inexpensive game for him back in September and they don't have a place on the transaction page to make it only a one time transaction so my CC was on his Xbox account. So I had words with him on this before he went to school. He denied doing it. Ugh! So, I call Paypal and the man I spoke with said they will investigate and that the amount debited will be held until they conclude the investigation. Can be up to 7 days. Hope I don't need it before it goes back to my account. This time of month money goes out pretty quickly. Just to be sure I call Microsoft to see if can cancel my CC from their books so he can't use it again without my authorization. The woman I talk to has me go to my PP account asked me to do and find stuff I can't find. She doesn't know how to have me proceed to find what she needs so she refers me to Xbox. Gives me a toll free xbox #. I call it and the guy says he is sales and can't help me. Gives me another # but I can't call it until 11a., he says, cause it is Pacific Time. This doesn't even make any sense. I did some other paperwork and talked to my daughter and about an hour later I decide to call Microsoft again. This time I get a woman who actually sounds intelligent and like she knows what she is talking about. She has me go to my PP account again and is able to navigate me where I need to go. She is able to cancel his subscription which was going to debit my account automatically on November 5 which I had no idea whatsoever about. And, she cancelled my CC from being active so he cannot use it again. Can you believe it?! This is Microsoft. The first girl didn't even know what she was doing. If I had spoke to this second woman the first time around I could have gotten this taken care of in a matter of ten minutes instead of being given the run around because the first girl didn't know what she was doing.