An update on my complaint to the hotel who overcharged me

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Thank you to everybody who left comments on my post about getting overcharged at a hotel in Amsterdam yesterday. I did write and complain yesterday and today I received a very gracious response telling me that they had indeed messed up, were refunding the difference to my credit card and offering me a free upgrade to a 'junior suite' next time I'm there. So all in all, a pretty good result. I don't like to have to complain but if I think I've been 'wronged', I generally do. As consumers if we walk away and moan to our family and friends, nothing gets better. Companies need to be told when they let us down or they don't get a chance to make it right. Sometimes when we complain to companies that don't care nothing gets better either - but at least we know we've done what we can to try to improve a supplier or a vendor. In this case, I'm very pleased with the response. I'm still not changing the booking that I cancelled but I will take them up on the upgrade next time I have to stay there.