Belkin Router Support: Who really answers?

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Having an issue with a Belkin Router, a quick call was made to a phone number given as theirs...but who really answers when you call? The man said his name was Barry and he was in Chicago. Barry even gave the weather report: It was -7F on Thursday, February 11. Somehow we were passed off to a company that will gladly sell you protection for anyone trying to get into your computer-but what we really need is protection from them. When we were cut off, we received a call from a 603 phone number-and the man explained we could pay just $149. for a year of protection b/c someone had removed our firewall and while he was remotely accessing our computer, he saw several issues. While we did not bite at that, we will file a complaint. Oh, and we immediately updated our Malwarebytes and more after that call. Our newest router is not a Belkin-no idea what their connection is to the person trying to sell us something could be. Our IT guy here verified it was a scam and happens all the time. Really? Even when we contact customer service of a legit company? Maybe so.