Text alert sound won't work

@shaggin (74987)
United States
June 13, 2016 2:31pm CST
When my cell phone gets a text it makes a sound, the screen lights up to show a preview and it vibrates. Yesterday the sound stopped working. I messed around with settings as well as updated things and rebooted it. I took the battery and sim card out for 5 minutes then replaced them and restarted it. Nothing has worked to fix this so I will try resetting the phone back to the way it was from the factory and see if that works.
3 people like this
7 responses
Genipher
@Genipher (5405)
• United States
13 Jun 16
I am so glad we don't "do" cell phones. Sounds like they can be a real hassle!
1 person likes this
ShannyBananny
@shaggin (74987)
• United States
15 Jun 16
Oh my gosh the cell phones I have had with straight talk the past few years have been one problem after another.
1 person likes this
ShannyBananny
@shaggin (74987)
• United States
17 Jun 16
@Genipher I got one about 15 years ago right after I graduated high school. I only had it a month or so before I realized I really had no use for it. Now I am always using mine to text or check emails or use apps like geocaching etc.
1 person likes this
Genipher
@Genipher (5405)
• United States
17 Jun 16
@shaggin The times they are a-changin'. Every now and again I've wished I had a cell. Usually during emergencies. But if I had one I'm afraid I'd be on it all the time. I can hardly stay away from the internet to live real life. With a cell, I would be a tech-zombie!
minisam
@miniam (9151)
• Bern, Switzerland
13 Jun 16
Did you check that the sounds are on? might be something simple as you did turn off sounds.
1 person likes this
ShannyBananny
@shaggin (74987)
• United States
13 Jun 16
Haha nope everything should work there are no sound settings turned off so its nothing I did.
1 person likes this
minisam
@miniam (9151)
• Bern, Switzerland
14 Jun 16
@shaggin Hope you find a solution then.
ShannyBananny
@shaggin (74987)
• United States
15 Jun 16
@miniam I had to do a facotry reset and then it worked
1 person likes this
joy
@MGjhaud (23228)
• Philippines
14 Jun 16
i read the comments and it seems like its working now. if you havent received a text yet, you may send a text to your number.
ShannyBananny
@shaggin (74987)
• United States
15 Jun 16
I got smart and did that but the only thing I couldn't do was test the ringer myself so I had to have someone dial it for me.
1 person likes this
joy
@MGjhaud (23228)
• Philippines
15 Jun 16
is it working now?
ShannyBananny
@shaggin (74987)
• United States
15 Jun 16
@MGjhaud Yes after I did a factory reset.
1 person likes this
marcyaz
@Marcyaz (35316)
• United States
13 Jun 16
You might have to call to figure out what is wrong with your phone if that doesn't work.
1 person likes this
marcyaz
@Marcyaz (35316)
• United States
15 Jun 16
@shaggin Oh no terrible customer service. Glad you were able to fix it.
ShannyBananny
@shaggin (74987)
• United States
15 Jun 16
I doubt straight talk would be able to tell me how to fix it. They have terrible customer service. Anytime something goes wrong with a phone they have you send it in and then send a refurbished one that usually has just as many problems. I did a factory reset and the text alerts are working again.
Baconstripsxxx
@BACONSTRIPSXXX (18114)
• Torrington, Connecticut
13 Jun 16
Yeah your best bet is to restart it from its factory settings etc
ShannyBananny
@shaggin (74987)
• United States
13 Jun 16
I just did the factory reset. I haven't gotten a text yet to be able to test it out though. I did hear a noise for a recieved email and that wasn't working before either so I think the factory reset fixed the sound problem.
1 person likes this
ShannyBananny
@shaggin (74987)
• United States
15 Jun 16
@BACONSTRIPSXXX Yep it worked!
1 person likes this
Baconstripsxxx
@BACONSTRIPSXXX (18114)
• Torrington, Connecticut
14 Jun 16
@shaggin hopefully it did!
Yogesh Sharma
@ModernDayWriter (3318)
• New Delhi, India
13 Jun 16
Factory reset if this not worked than it might me software failure
1 person likes this
ShannyBananny
@shaggin (74987)
• United States
13 Jun 16
Since I am laying here on the couch in pain unable to do anything I decided I might as well do a factory reset and see if that works. No better time then right now!
1 person likes this
bonnie
@bunnybon7 (50970)
• Holiday, Florida
14 Jun 16
has it worked yet? hope you don't have to take it in. I hate that. my text message song stopped working a while back. had to put it on another song. good thing those don't cost a lot
ShannyBananny
@shaggin (74987)
• United States
15 Jun 16
There is no where with straight talk to take it unless I file a claim that it is broken and then I have to send it in to be fixed and be without a phone. I would rather not have to do that as it is such a process then they just send a refurbished phone that usually has a lot of problems as well.