"They" Cancelled My Rewards!!

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I'm on a site that you do surveys. The majority of the surveys, you don't have to qualify for, they're multiple choice questions. Those "surveys" are usually only worth 5-10 points. They recently started sending emails for surveys, those you have to qualify for and as usual, I never qualify for them. I had over 10,000 points!! I was debating whether I should cash out at 10,000 points to get either a $25 Walmart gift card or to get a $25 Amazon gift card. I got on the site and I only had 1,000 points. Apparently, some one had cashed me out for 2- $10.00 Amazon gift cards. (I looked in my "orders" because I was down to only 1,000 points.) After I looked at my "order" I returned to the home page to do some surveys and my balance was back over 10,000 points!! The next day I decided I would try cashing out for a $25 Amazon gift card. Once again my "order" showed that I cashed out for a $25 Amazon gift card. I did notice that the 2- $10 Amazon gift cards had been cancelled. Today when I went on the site, it showed my $25 Amazon gift card had been cancelled as well. So searching through my emails, I found emails from the support stating "Reasons for this cancellation may be, but are not limited to: -the product is not available in your location. -your account is not in good standing -we need address verification from you or part of your address is missing -your IP address location does not match your address location " Now, if any of this was wrong, why was I allowed to cash-out? So, I responded to their email and am waiting for a response. Do you use Tellwut? Have you been paid? Have you ever had an order cancelled? ~Peace~ photo courtesy of pixabay